Regional Cs Leader: Enterprise (Signature/Strategic Accounts, Platform Wide) & Cortex (Saas); Apac
Current** Progressed through various roles of increasing responsibility during the tenure** ** Successfully led and managed two Customer Success (CS) teams across Asia-Pacific & Japan region (APAC or JAPAC or APJ):1) Enterprise Customer Success (Signature Program, Top-tier/Strategic Accounts - across platform), Asia-Pacific & Japan region (APAC or JAPAC or APJ)2) Cortex (SaaS Cybersecurity products) Customer Success for the Asia-Pacific & Japan region (APAC or JAPAC or APJ) for all market**** SaaS Cybersecurity (Eg - Endpoints, SOC Automation, Cloud security, SASE, etc.) and NGFW**** Led Service Delivery Leaders (SDLs), Enterprise Account-Customer Success Managers (A-CSMs), Customer Success Managers (CSMs) and CS Architects/Engineers for Asia-Pacific & Japan region (APAC or JAPAC or APJ)** ** Strategize, Mobilize and Execute** ** Strategic Planning and Team Leadership, Customer Engagement, Value Realization, Enhancing Customer Experiences, Retention and Growth, Account Management, Collaboration, Cross-functional Integration and C-Level Engagements**** Asia-Pacific & Japan (APAC or JAPAC or APJ): Includes Australia & New Zealand, ASEAN (South East Asian Countries), China, HongKong and Taiwan, Japan, India (Including South Asian Countries), and Korea**