Business Analyst/Project ManagerReksul - Noida, Uttar Pradesh October 2021 to Present• Gathered customer needs and worked with product development teams to implement changes based on feedback• Serving as a liaison between the Customer and offshore development team Request to Proposals (RFP) for new business.• Making proposal and SRS• Create and maintain business documents BRD that articulate scope objective and constraint of projects Ensure alignment of BRD with over all business strategy• Collaborate with technical teams to transfer business requirements into detailed system requirements specifications SRS• Develop and maintain functional document FRD that details functionality and features• Work closely with cross functional teams to define document functional requirements FRS• Collaborate with UI/UX designers to create wireframes align with user experience principals • Proven experience as a project manager with a successful track record of managing projects from initiation to complete.• Ability to adapt to changing priorities and manage multiple tasks simultaneously• Excellent teamwork skills, including the naturally ability to establish trust, credibility• Demonstrated skill in delivering results very quickly and rapportBuild and maintain strong relationship with prospects and existing clients• Produce activities and workflow documentation for changes.• Schedule and facilitate status update, calls and meetings for 50+people across department.• Meeting and improving established service delivery SLA’s

• Sound experience with freelancer.com, upwork and other online portals• Serving as a liaison between the Customer and offshore development team• Responding to client queries resolving or escalating the same• Request to Proposals (RFP) for new business.• Providing support to different clients for the daily issues• Responding to RFPs (Request for Proposal) for the new business opportunities• Training the new joiners by giving functional and technical knowledge related to the project.• Closing the prospective lead and negotiating contacts.• Generate new business by freelancer and also by existing clients• Identifying prospects and managing data

Strategically planning to increase the revenue of the organization through various sources• Brainstorm new and creative experience growth strategies• Plan ,execute and measure experiment and conversion test• Setup portfolio on websites and get projects through these websites and comfortable in client interaction.• Write proposals for project. Drafting Business Requirements documents.• Was responsible for invoice review, approvals ,payment and vendor inquires• Worked with the business lead in grooming and managing the project backlog• Manage formal Post analysis meeting• Weekly metrics reporting to management and collection of staff’s status reports• Provide 24x7 Tier 1 support for all High Priority Incidents• Create implementation plan using project management and project handling• Work with development team and QA team to define implementation activities• Create implementation activities success criteria’s• Monitor implementation activities and update plan accordingly• Work closely with customers using agile methodology• Handle multiple implementations and customers• Build and strengthen client relationship to achieve long term partnerships