Racq Claim Management Officer
Current• Effectively process and negotiate claims as per claims settlement authority levels.• Assessing both first and third party claims.• Service Level Agreements, Key Performance Indicators and regulatory requirements.• Accurate input of all required information including claims payments to either clients or third party suppliers, into the claims system• Check all documentation for accuracy• Liaise with customers and provide timely response to all communications giving clear and accurate advice• Controlling claims costs• Resolve disputes.• Appoint service providers and suppliers• Liaise with internal and external service providers and suppliers• Negotiate with solicitors and third party insurers and attend settlement conferences where necessary•Ensure all recovery aspects of claims are monitored, and amounts due are obtained where appropriate.• Ensure any potential fraud indicator is identified and acted upon.• Client relationship management.
