S M Tanvir Newaz Email & Phone Number

Dhaka, Bangladesh

▪Responsible for Planning, Design & Deployment of a full infrastructure as per project scope of work.▪Perform total infrastructure solution with implementation of new large hardware (DELL MX7000, Dell server, Storage & Backup solution) & prepare total environmental platform (VMware, Windows hypervisor or Linux platform) for application software.▪Proficient with installation, implementation, configuration, support & troubleshooting of DellEMC SAN or NAS storage systems and Server like Unity, Unity XT, PowerStore, VNX/VNXe, Vmax, Power Max, Xtrem IO, Vplex, VxRail, Avamar, Integrated Data Protection Appliance, ECS, SAN switch, Network switch, Dell Power Edge servers, HP storage, HP server in multiple customer environments.▪Proficient with installation, implementation, and configuration of DellEMC backup and disaster recovery products like Recover Point, Networker, IDPA, data domain, etc.▪Design and implement IT strategies and infrastructure for clients.▪Maintain all project deadlines and hand them over to the customer with UAT.▪Make High-level and Low-level documentation for projects.▪Maintaining service contracts & following the SLA as per customer demand▪Prepare MOP (Method of Procedure) according to the Service Request.▪Led a team to complete the project within the deadline & report to the domain leader.▪Participation in on-call to deliver 24x7 services to recover outages or in any critical operation indifferent customer environment.

Dhaka, Bangladesh

• Spearheaded Dell EMC Enterprise Solution department operations, holding the prestigious title of Dell Certified Engineer with Badge ID (30604318).• Excelled in the installation, configuration, and troubleshooting of a wide array of DELL EMC Enterprise Solutions, including Storage, Servers, SAN switches, Backup systems, and VMware.• Demonstrated expertise in the assembly of Servers and Storage units, meticulously configuring components to meet precise specifications.• Distinguished by the ability to conduct in-depth troubleshooting for DELL EMC Storage, SAN Switches, Backup solutions, VMware setups, and Servers.• Showcased mastery of intermediate and enterprise server hardware, optimizing system performance.• Offered crucial on-site support, promptly resolving production environment issues.• Proficiency in the installation, implementation, configuration, and support of DellEMC SAN/NAS storage systems and servers, encompassing Unity, Unity XT, VNX/VNXe, Vmax, Power Max, Xtrem IO, Vplex, VxRail, ECS, SAN switches, Network switches, Dell Power Edge servers, and HP storage and servers across diverse customer environments.• Managed complex tasks like router configuration, network setup, complaint resolution via phone or physical intervention, team assignment for repairs and setups, corporate office and client system support, server and access room monitoring, VLAN setup testing remotely, and the utilization of various software tools like TeamViewer, Putty, SSH, WinSCP, and more.• Proficiently navigated Red Hat Enterprise Linux, Windows Server 2008/2012R2/2016/2019, and VMware ESXi, including vSphere and vCenter.• Expertise in the installation and configuration of VMware vSphere products (ESXI, vCenter, SRM, vROPs, NSX-T), and adeptly managed upgrades to the latest vSphere patches.• Demonstrated working experience with virtualization platforms such as VMware, Hyper-V, and KVM.• Proficiently executed tasks related to extending partitions, configuring User.

Dhaka, Bangladesh

• Headed the Post Warranty support department, providing leadership and guidance.• Managed and led the Post Warranty Service Department and played a key role as a trainer.• Supervised various sections, including Call Logging, Diagnosis, Delivery, & Post Warranty Support.• Oversaw logistic support for all parts-related issues & maintained contact with local and international suppliers such as Dell, HP, Toshiba, Acer, and Lenovo for parts procurement and delivery matters.• Ensured the maintenance of the company's ERP software.• Efficiently allocated products by department and handled parts allocation and approvals.• Resolved problems in all sections and addressed technical issues by collaborating with brand teams.• Conducted email communications with branches, dealers, corporate clients, and retail partners.• Delivered holistic solutions to diverse customer segments & also offered remote support to customers when needed, coordinated and managed corporate onsite support.• Managed and followed up with the team responsible for the conversion from DOS to Windows.• Presented solutions to higher management for forwarded cases.• Conducted training for newly appointed engineers across all branches.

Dhaka,Bangladesh

• Led Post Warranty support department as a Team Leader & Reported directly to the Service Manager.• Managed the Notebook Diagnosis & Delivery Section.• Handled all post-warranty laptop parts orders, failure tracking, & quarterly parts order submissions.• Oversaw the Post Warranty Stock Support Section.• Participated in Samsung training at Samsung BD office.• Resolved technical problems related to software and hardware, providing crucial technical support.• Addressed critical technical issues promptly.• Maintained effective email communication with branches, dealers, corporate clients & retail customer.• Provided customer solutions for various branches, dealers, corporate clients, and retail customers.• Managed corporate onsite support operations.

Dhaka Bangladesh

• Managed and resolved service-related issues for laptops (Samsung, Toshiba, HP), maintaining meticulous records for organization.• Proficiently troubleshooted and resolved laptop, desktop, Microsoft Outlook 2007, and printer problems while overseeing the local area network (LAN) administration.• Provided technical support for system installations and repairs, including XP Professional SP3 and Windows 7 setup, hardware configurations, software administration, and network design.• Addressed connectivity, software, and hardware issues to optimize the IT environment.