S M Tanvir Newaz Email & Phone Number

Dhaka, Bangladesh

• Responsible for Planning, Design & Deployment of a full infrastructure as per project scope of work.
• Perform total infrastructure solution with implementation of new large hardware (DELL MX7000, Dell server, Storage & Backup solution) & prepare total environmental platform (VMware, Windows hypervisor or Linux.
• Proficient with installation, implementation, configuration, support & troubleshooting of DellEMC SAN or NAS storage systems and Server like Unity, Unity XT, PowerStore, VNX/VNXe, Vmax, Power Max, Xtrem IO, Vplex.
• Proficient with installation, implementation, and configuration of DellEMC backup and disaster recovery products like Recover Point, Networker, IDPA, data domain, etc.
• Design and implement IT strategies and infrastructure for clients.
• Maintain all project deadlines and hand them over to the customer with UAT.

Dhaka, Bangladesh

• Spearheaded Dell EMC Enterprise Solution department operations, holding the prestigious title of Dell Certified Engineer with Badge ID (30604318).
• Excelled in the installation, configuration, and troubleshooting of a wide array of DELL EMC Enterprise Solutions, including Storage, Servers, SAN switches, Backup systems, and VMware.
• Demonstrated expertise in the assembly of Servers and Storage units, meticulously configuring components to meet precise specifications.
• Distinguished by the ability to conduct in-depth troubleshooting for DELL EMC Storage, SAN Switches, Backup solutions, VMware setups, and Servers.
• Showcased mastery of intermediate and enterprise server hardware, optimizing system performance.
• Offered crucial on-site support, promptly resolving production environment issues.

Dhaka, Bangladesh

• Headed the Post Warranty support department, providing leadership and guidance.
• Managed and led the Post Warranty Service Department and played a key role as a trainer.
• Supervised various sections, including Call Logging, Diagnosis, Delivery, & Post Warranty Support.
• Oversaw logistic support for all parts-related issues & maintained contact with local and international suppliers such as Dell, HP, Toshiba, Acer, and Lenovo for parts procurement and delivery matters.
• Ensured the maintenance of the company's ERP software.
• Efficiently allocated products by department and handled parts allocation and approvals.

Dhaka, Bangladesh

• Led Post Warranty support department as a Team Leader & Reported directly to the Service Manager.
• Managed the Notebook Diagnosis & Delivery Section.
• Handled all post-warranty laptop parts orders, failure tracking, & quarterly parts order submissions.
• Oversaw the Post Warranty Stock Support Section.
• Participated in Samsung training at Samsung BD office.
• Resolved technical problems related to software and hardware, providing crucial technical support.

Dhaka Bangladesh

• Managed and resolved service-related issues for laptops (Samsung, Toshiba, HP), maintaining meticulous records for organization.
• Proficiently troubleshooted and resolved laptop, desktop, Microsoft Outlook 2007, and printer problems while overseeing the local area network (LAN) administration.
• Provided technical support for system installations and repairs, including XP Professional SP3 and Windows 7 setup, hardware configurations, software administration, and network design.
• Addressed connectivity, software, and hardware issues to optimize the IT environment.