Rahul Thakur Email and Phone Number

• Directed quality control and analytics for Ad Moderation and Relevance transactions, achieving a 30% improvement in customer and advertiser satisfaction scores.• Led and mentored a team of 15 quality analysts, implementing performance improvement initiatives that boosted team productivity by 20%.• Analyzed defect data using advanced Excel functions and visualization tools, identifying trends and developing targeted process optimizations, resulting in a 25% reduction in defect rates.• Launched the SD DP audit in Delhi, resolving dashboard and template issues, and efficiently managing an 800-audit backlog within two months.• Implemented process enhancements that streamlined IAR & IRR% calculations in the DPMO Dump, resulting in a 25% increase in operational efficiency.• Collaborated with stakeholders to develop and execute strategic plans that aligned with business objectives, enhancing overall project success by 30%.

• Managed quality assurance for Ad Moderation and Relevance transactions, maintaining accuracy and customer satisfaction at 98% and above.• Led the onboarding and training of the 3P Team in Relevance Audit, achieving 96% precision across 247k audits and increasing audit processing speed by 40%.• Developed and implemented custom batch processes, reducing operational downtime by 50% and increasing team occupancy by 40%.• Conducted thorough root cause analysis and developed corrective action plans, driving a 20% reduction in defect rates.• Coordinated with cross-functional teams to ensure seamless execution of quality control processes, contributing to a 30% improvement in ad operations project outcomes.

Perform quality check on the transactions (Ad Moderation and Relevance ) processed by the reviewers.Identify defects impacting shopper and advertiser experience and build controls to reduce the defectsAnalyze defect data, identify patterns and perform root cause analysis for the defects and craft solutions to root cause analysis.Share feedback with the individuals on the defects and provide guidance to improve their accuracy levelInitiate corrective and preventive action for the defects identifiedWork on data, dive deep and represent data with visual dashboards in excel or quicksight.

Thoroughly check advertising content with careful consideration of given guidelines.Work intuitively to identify and highlight any recommendations, improvements or inconsistencies in the dataTroubleshooting issues related to advertisementsReview ads for content quality based on Content Guidelines.Approve or disapprove new and changed ad submissions based on policy guidelines.Writing customer-facing emails to address concerns and report issues.

• Provided exceptional customer service via email and chat for Amazon.fr, addressing complex inquiries related to orders, refunds, and damaged items.• Demonstrated strong problem-solving and conflict management skills by effectively resolving customer issues and escalating complex cases.• Collaborated with cross-functional teams to ensure timely and accurate resolutions, contributing to high customer satisfaction.• Exhibited proficiency in written French and the ability to communicate effectively within a customer-focused environment.

• Initiated outbound sales calls for Bell Canada, demonstrating excellent communication skills in French and a customer-centric approach.• Successfully met or exceeded sales targets, showcasing a results-driven mindset and the ability to tailor sales pitches to individual needs.• Updated customer information with precision, ensuring data accuracy and adherence to process guidelines.