Rahul Vaidya work email
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Rahul Vaidya personal email
Global IT Executive Specializing in Technology Transformation, cybersecurity, and operations. I drive revenue growth and enhance customer satisfaction while improving operational efficiency and reducing IT spending through strategic alignment and innovative solutions. I excel in improving application and system functionality, reliability, usability, scalability, and security while streamlining operations. As a proactive problem solver and analytical decision-maker, I execute technology transformations in development, cloud, infrastructure, eCommerce, Salesforce, Oracle ERP, Cybersecurity, and blockchain to establish highly competitive market leaders.My passion lies in developing and implementing technology solutions that stabilize and enhance organizational performance. I focus on building and leading high-performing global IT teams and scalable infrastructures. I provide opportunities for team members to grow professionally through stretch assignments, coaching, and mentoring. I am a strategic and pragmatic leader.Core Competencies:Global Leadership: Oversee and restructure global IT initiatives to support strategic scalable infrastructure and revenue growth. Global Expansion: Establish opportunities for expansion through offshore operations to provide 24/7 technology support to customers.Technology Transformation: Optimize IT technology including cloud capabilities and AI initiatives to reduce cost through standardization and rearchitecting solutions.Revenue Generation: Align core strategic initiatives to increase revenue through e-commerce and align product solutions to customer needs.Customer Success: Developed technology automation solutions that increase operational efficiencies and decrease customer complaints.Industry Expertise: Retail & Manufacturing, B2C, E-Commerce, Data Services and Monetization, Tech: Enables Services includes Managed Services, Risk: Integrated Risk Management (IRM), Insure Tech: Policy, Billing and Claims
Metricstream
View- Website:
- metricstream.com
- Employees:
- 1244
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Chief Technology OfficerMetricstreamCharlotte, Nc, Us
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Chief Information OfficerVentiv Technology Jul 2020 - Feb 2024Atlanta, Ga, UsAgile Development│ PMO | IT Security │ IT Operations | Quality Control | Team Leadership │ BudgetsOversee global technology development, PMO, security & compliance, infrastructure, infrastructure operations, and quality assurance (QA). Leads a global team of 320+ resources, reporting to CEO -
Chief Technology OfficerSymbridge Nov 2019 - Jul 2020As CTO, was responsible for managing global development, IT Infrastructure in Google Cloud, and IT Support. Reporting to CEO.
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Senior Vice President, Operations │ Executive Management │ Global Technology InfrastructureAlphapoint Feb 2018 - Jul 2019New York, New York, UsIT Security │ PMO | IT Operations │ Quality Control │ Team Leadership │ BudgetsOversee global technology infrastructure, global product/application support, global client onboarding and implementation, security, network operations center, and quality assurance (QA). Leads a global team of 100+ with a multimillion-dollar budget, reporting to CEO.Cloud Infrastructure SupportOversees Azure cloud infrastructure on 1,500+ servers in 25+ Azure datacenters, including DevOps, automated deployments, and application upgrades. Leads team to assure 24/7 cloud infrastructure support by building and managing a cloud infrastructure monitoring system to achieve proactive issue management.Cloud Resource ManagementManages SaaS-based cloud infrastructure for various products, supporting all internal departments. Drove $4M in annual savings by optimizing cloud capabilities and application rearchitecture.Product SupportLeads 24/7 global product support for 100+ client base in 21 countries, developing support tools and cross-training programs to increase productivity and effectiveness of global team.AnalyticsEstablished process to measure product support success based on customer satisfaction while achieving SLAs. Built enhanced application monitoring, logging and analytics to improve issue resolution time by ~50%. Implemented ITIL framework with Agile development methodology.Compliance ManagementIncreased customer SLA compliance on infrastructure and application uptime and global product support from 70% to 99.99% by staffing the right people, process improvement, and technology modernization.Global Operations OversightOversees global command center, responsible for 24/7 monitoring and L1 application, infrastructure, and security team support. Team monitors and analyzes between 6,000-8,000 enterprise-wide alerts each day, then provides customer issue escalation, scheduled maintenance and communication. -
It Director E-Business Services, Global It │ Portfolio Management │ Budget PlanningTimex Group 2014 - 2017Middlebury, Ct, UsResource Management │ IT Support │ Global Team Leadership │ Senior Level CommunicationsLed application portfolio strategy and the development and tracking of long-term Global IT Application roadmap and budget in collaboration with CIO. Owned Global IT Application budget planning and resource management, as well as IT support for the e-business area. Oversaw global ecommerce team of five and 20+ consultants with a multimillion-dollar OpEx and CapEx budget, reporting to CIO.Revenue GrowthAchieved a $30M revenue increase over three years by partnering with senior leadership in ecommerce, sales and marketing across the globe.eCommerce SolutionsDesigned end-to-end ecommerce solution using SaaS and open source technology to align with core company strategy to make ecommerce a key revenue generator. In less than three years, 25-30% of all revenue was generated by ecommerce channels.> Led ecommerce initiatives, reporting to Executive Governance Steering Committee, chaired by CEO.> In three years implemented various B2C and B2B initiatives using Demandware/Salesforce Cloud platform in 10+ countries. Implemented initial ecommerce sites in open source Drupal platform. -
It Director Enterprise Services, Global It │ Senior Level Collaborations │ Value-Added StrategiesTimex Group 2012 - 2014Middlebury, Ct, UsCross-functional Business Planning │ Revenue and Profit Growth │ Resource ManagementPartnered with senior management in finance, sales and HR across the globe to make IT a value-add to the business by increasing revenue and improving margins. Directed implementation, budget and resources for Oracle ERP and Oracle Data Warehouse projects. Responsible for managing global IT application support and SLAs. Led global team of 24 with a multimillion-dollar budget, reporting to CIO.Roadmap Design and DevelopmentWorked with CIO to lead development and tracking of the long-term Global IT Application roadmap and budget.Team LeadershipLed team to implement various projects including financial consolidation, global Oracle OBIEE implementation (data warehouse), and global HRIS Workday implementation for 3,000+ employees in 19+ countries.
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It Director Enterprise Services, Global It │ Senior Level Collaborations │ Value-Added StrategiesTimex Group 2012 - 2014Middlebury, Ct, UsCross-functional Business Planning │ Revenue and Profit Growth │ Resource ManagementPartnered with senior management in finance, sales and HR across the globe to make IT a value-add to the business by increasing revenue and improving margins. Directed implementation, budget and resources for Oracle ERP and Oracle Data Warehouse projects. Responsible for managing global IT application support and SLAs. Led global team of 24 with a multimillion-dollar budget, reporting to CIO.Roadmap Design and DevelopmentWorked with CIO to lead development and tracking of the long-term Global IT Application roadmap and budget.Team LeadershipLed team to implement various projects including financial consolidation, global Oracle OBIEE implementation (data warehouse), and global HRIS Workday implementation for 3,000+ employees in 19+ countries.
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It Director Enterprise Infrastructure, Global It │ Contract Negotiations │ Organizational SupportTimex Group 2008 - 2011Middlebury, Ct, UsBudget Management │ Executive Level Communications │ Productivity Enhancement │ Resource AlignmentOwned responsibility for contract negotiation and licensing of global IT. Responsible for managing global IT infrastructure support and SLAs. Led global team of 43 with a multimillion-dollar budget, reporting to CIO.Project ManagementTook on critical initiatives and drove numerous visible and time sensitive projects simultaneously to improve efficiency and reduce cost. Reported on infrastructure projects in Governance Steering Committee meetings, chaired by CFO.Business RestructuresRestructured the global IT model from de-centralized to centralized in 19 locations, resulting in cost savings of $500K, 20% productivity improvement and better resource alignment.Technology StandardizationStandardized desktops, server hardware and software platform across the globe (Intel, Linux, Windows) resulting in a $1M cost reduction over three years by eliminating expensive HP-UX and AS400 systems.Cost ControlReduced costs by $1M by migrating more than 400 global servers (92%) to VMware virtual platform.Strategic PartnershipsDeveloped strategic partnership with vendors to negotiate and consolidate global contracts, saving $225K per year while receiving better service quality.
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Previous Timex Group RolesTimex Group 1992 - 2008Middlebury, Ct, UsApplications Operations Manager, Global IT (2002 – 2008)Database Administrator and Project Manager (1999 – 2001)Oracle ERP Senior Developer (1996 – 1999)Oracle Developer, India (1992 – 1996)
Rahul Vaidya Education Details
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Maharashtra Institute Of TechnologyComputer Engineering
Frequently Asked Questions about Rahul Vaidya
What company does Rahul Vaidya work for?
Rahul Vaidya works for Metricstream
What is Rahul Vaidya's role at the current company?
Rahul Vaidya's current role is Chief Technology Officer.
What is Rahul Vaidya's email address?
Rahul Vaidya's email address is ra****@****cle.com
What schools did Rahul Vaidya attend?
Rahul Vaidya attended Maharashtra Institute Of Technology.
Who are Rahul Vaidya's colleagues?
Rahul Vaidya's colleagues are John Kennedy, Amirdharatna Kanagavel, Sasikumar S, Chandrashekar Reddy, Sundeep Veeravaneni, Ashwini M, Shamanth Shetty.
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