Rahul Verma Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

• Led the design and delivery of a fully digitized STP Digital NRE/NRO Onboarding journey application, managing its adoption for continued success.• Spearheaded the CUG launch of Axis PACE Web application targeting NTB NRI customers, enhancing digital banking for NRI customers.• Collaborated with cross-functional teams to prioritize product backlog, develop user stories in JIRA, and lead sprint plans.• Integrated a new Freecharge payment gateway, improving payment success rate and introducing instant refund feature.•UI/UX revamp of the VCIP based savings account opening journey that optimised the funnel •Oversee API integration development from the product side, ensuring

Mumbai Area, India

•Improvised and developed new products, driving new process and product initiatives to enhance business operations.•Created and implemented digital customer engagement strategies and products to boost customer interaction and satisfaction.•Monitored and reviewed portfolio benchmarks, analyzed portfolios across key vectors, identified value destroyers, and defined action steps for improvement.•Conceptualized and launched reward and recognition (R n R) campaigns, focusing on business optimization.•Managed marketing collateral and website content, ensuring consistent and effective communication.•Conducted training programs, developed sales enablers and training modules for key stakeholders to enhance skills and knowledge.•Ensured regulatory adherence by implementing guidelines, and enhanced policies and processes to improve productivity while maintaining legal, compliance, and operational standards.

Bengaluru Area, India

- End- to- end involvement and delivery in all product/offerings related activities.- Competition Analysis, tracking market offerings, trends/innovations, schedule of charges and target segment.- Designing process/workflows as per product proposition. - Analyzing and providing IT/system requirements for existing and new products.- Coordination with IT for delivery of the requirements, get hands on UAT and provide feedback.- Keeping track of all the regulatory changes and incorporate changes in products when required.- Tracking targets/ budgets, business trends and provides input for business delivery.- Planning and providing inputs/ contents for all marketing requirements such as broachers/leaflets/posters/danglers/customer communication by working closely with the marketing team.- Keeping track of the productivity of PAN India branches for all the liability products.

India

Consulting Ministry of drinking water and sanitation (MODWS) on the project of Swachh Bharat Mission - Gramin, I am responsible for end to end Project management, coordination and monitoring support to the district administration (Jalaun-UP) for effective implementation of the SBM-G.Roles & Responsibilities- Strategy planning , Monitoring and reporting of fund flow status in the district and develop need-based financial planning for various elements of SBM (G).- Develop District level Swachhta Action, Finance, and Sustainability plan for SBM (G).- Actively engaged with state administration in triggering activities and Social Behavioral Change Communication (SBCC) programs in the districts.- Liaison with various stakeholders such as the Government departments, Civil Society Organizations, corporates etc.- Develop innovative methodologies and approaches for promotion of social entrepreneurship development and engage them with the SBM (G) value chain interventions.- Establishing a training and capacity building plan, focusing on Community Led Total Sanitation (CLTS) approach to various stakeholders and oversee implementation of the same.- Serve as a key member of Marketing/Advertising team, helping to drive overall social media marketing of the campaign.- Support in developing Standard Operating Procedures (SOP) for quality control, engineering supervision, ODF protocols etc.Achievements so far- Improved the number of ODF villages by 63% in the district and counting.- Successfully deployed 40 village level triggering teams for community led total sanitation awareness.- Improved the Geotagging by 35% in the district.

Bengaluru Area, India

- End to end project management to ensure the harmony in the business outcomes and organization's goal.- Process planning , delivery and implementation to support and innovate new business strategies.- Execute change management across 30 micro finance branches focusing on small batch loan business.- Work in partnership with senior management to enhance collections efficiency and reduce portfolio at risk.- Liaison with support functions ( Admin, HR & IT) to fulfill gaps in manpower and hardware to enhance operational efficiency in the branches and remove the bottlenecks involved.- Establish data tracking and MIS management across all the branches.- Provide and Facilitate trainings on new processes. Key Projects- Design & implementation of Lean Huddle Board (A visual Dashboard) in South Zone.- Collections process optimization through operations risk management to reduce PAR.- Asset (IT) Management and reconciliation. - No weekend collections ( To Ensure the shifting of Saturday's & Sunday’s EMI collections portfolio to weekdays as a mandatory compliance by the RBI)Achievements - Improved the overall collections by 12% for the region.- Reduced the portfolio at risk (PAR) for each branch by 5%.-Successfully implemented the no weekend collections across Karnataka region- Reduced Asset inventory TAT for all the branches via successful asset reconciliation project.

Bhopal Area, India

Responsible for the overall P&L performance of the branch, to include both Retail (Individual and Group Loans) and Enterprise Operations.Roles & Responsibilities:- Involved in setting up of a new branch from the scratch till its full fledged business functioning, Continuous lead generation to increase the potential customer base and prepare collection time lines.- Recruitment and training of executives for the business expansion and to manage 17000 small batch customers’ accounts for collection.- Coordination with internal stakeholders (claims/legal) to develop/customize products/proposals as per the need of the market/client.- Managing small batch portfolio of INR 19 billion.

New Delhi Area, India

Projects:-1. To Compare and Analyze the Electricity Tariff for Indian states.2. To Analyze the Regulatory Impact of Time of Day (TOD) metering in Maharashtra and Delhi.

Udaipur Area, India

The project was conducted by UNICEF and Tata Institute Of Social Sciences to conduct a research on "Access and Utilization of Essential Services for Tribals in Rajasthan." In this 15 days long project I was sent to the most backward villages of Dungerpur district of Rajasthan where I worked as a Coordinator and mapped the village to divide my team members to conduct the survey in 9 most backward villages.

Ghumla,Jharkhand

I Worked as a Program Block Coordinator of Total Sanitation Campaign (TSC) under an NGO (Jharkhand Jan Swasthya Vikash Sansthan) in Ghumla district of Jharkhand. I was working in IEC (Information ,Education and Communication) activity.

Noida Area, India

-Learning the basic principle of Communication-Learning the experience of working in communication Industry