• Delivered comprehensive Network support for Sony Japan Data Center, ensuring robust daily operations.• Spearheaded network design and implementation to client specifications related to routing, switching, firewall and Load Balancing solutions.• Manage and configured various devices with Cisco ACI, Cisco L2/L3 switches, Cisco Routers, Cisco ASA, VPNs, Checkpoint Firewall, F5 LTM and Red HAT Linux Servers.• Successfully completed 94 cisco L2 switches IOS upgrades, resulting in increased of network efficiency to client managed server and applications.• Strengthened network security by implementing router ACL and firewall Rules/Policies.• Completed multiple Checkpoint Firewall OS upgrades and Hot Fix installation, maintaining system integrity.• Creates multiple virtual servers, CSR and renewed SSLs for F5 client server certificates to maintain and enhance security standards.• Conducted thorough Troubleshooting for LAN/WAN issues and provided details documentations of problem and solutions.• Researched and Resolved problems regarding network, firewall, network-based services and client server applications.• Provide solutions to existing network configuration and settings that result in 100% security audit compliance.

• Spearheaded daily IT Infrastructure Operations support, enhancing organizational efficiency.• Manage, design and implement changes the organization LAN/WAN, TCP/IP configurations.• Design, Configure and Troubleshoot all data center devices: Cisco router/switches, Juniper EX switches, Juniper SRX, VPNs, FortiGate FW, Palo Alto FW, Cisco Firepower, Aruba Wireless, Pulse Secure, Bluecoat Packet shaper, ESXi vSphere, Cisco IP telephony, Avaya Admin, Polycom Phones and SBC Ribbon.• Successfully completed numerous remote access VPN and Site to Site VPN (IPsec) configuration for multiple clients• Successfully completed over 500 Aruba access points provisions, enhancing wireless connectivity for 50,000+ users across multiple sites.• Conducted OS upgrades for various Network devices from leading vendors like Cisco, Juniper, Aruba, FortiGate FW, Palo Alto FW and Pulse Secure.• Installed numerous devices in Data Center, cabling and performed Resiliency Testing to guarantee 100% resiliency.• Configured and setup Accenture Trunkline (02) 85805888 using Cisco Unified Communication Manager and Unified contact center express.• Successfully completed migration from Packet shaper to Cisco Policy mapping, optimizing network performance.• Integrated MS Teams using SIP trunk with SBC Ribbon, enhancing communication capabilities and reduce voice infrastructure costing.• Implement DUAL NAT setup at remote sites, achieving load balancing and reducing network latency.• Resolved complex network, server and voice issues preventing SLA breaches.• Played a key role in the setup of 20+ new client’s infrastructure, driving significant business growth and client profitability.• Addressed and remediated multiple network and server vulnerabilities, ensuring robust security• Coordinated with Vendor TAC teams to resolved product-specific issues effectively.

Scope of Work: Handles Service Request to Server, Network and Voice infrastructureHandles Medium and High Priority Service Request in the infrastructureProvides assistance on troubleshooting critical incidents.Performs tasks related to Process Compliance.Responsible in processing service request related to Network, Server and Voice such as:Performing network installationsPerforming upgrade of Bandwidth utilizations.Performing Network, Server and Voice resiliency maintenance on agreed targets.Performs configuration of voice related request.Responsible for Network Load Conversion for troubleshooting and training room set-upResponsible in performing Network devices installation, IOS upgrade and network configurations.Responsible in performing preventive maintenance and OS upgrade of servers.Responsible in performing back-up and monitoring to all related network communications and server infrastructure task.Responsible in maintaining core devices inside the data center to be working properly.Act as a Network, Server and Voice expert.Skills:Network and Server (Including other infrastructure support)Cisco NetworksJuniper NetworksVM WareWindows Server 2003, 2008 and 2012Windows Operating System (XP to latest Microsoft OS)Microsoft Active DirectoryAvaya System AdministrationDesktop support and enhancementCUCM

-Responsible for workstation Infrastructure related issues inside Accenture facility (Hardware and Software Application troubleshooting, Network support, Installing and Updating patches, etc)-Provide day to day it Support in the organization and resolving incidents and MEL requests logged by the end usersAdditional Task:BMC Remedy ticket managementSymantec Anti Virus installation and troubleshootingRound table set up for clientsRemote DesktopsUnderstanding in Active Directory managementUnderstanding in Windows Server ManagementPhone configurationWorkstation Compliance initiativeConference Room Preventive MaintenanceReturn merchandise authorization initiativeInstall software and patchesTroubleshooting MS Office applications like outlook, excel and etcTroubleshooting MS Lync.Computer Machine Troubleshooting both Software and Hardware.Rebuild/Reformat Computers.Data node conversions Troubleshooting and Deploying Cisco IP Phones and also Avaya PhonesData Center MaintenanceAsset Movement