Raianne Dos Santos Brandao Email & Phone Number

Spain

—Content moderation of social media platforms following the client policies and guidelines, making sure the information was correctly analyzed and reported when necessary.-Almost a year working remotely maintaining proper communication with peers and supervisors, as well as high scores on quality analysis.-Time managing and prioritizing the urgent and sensitive content in order to assure the correct decision making.- Analysis of trends and patterns in content to identify potential… Show more —Content moderation of social media platforms following the client policies and guidelines, making sure the information was correctly analyzed and reported when necessary.-Almost a year working remotely maintaining proper communication with peers and supervisors, as well as high scores on quality analysis.-Time managing and prioritizing the urgent and sensitive content in order to assure the correct decision making.- Analysis of trends and patterns in content to identify potential issues or concerns-Up-to-date with the changes on the guidelines to improve the user‘s experience. Show less

Barcelona, Catalonia, Spain

-Provide information to stores on how to manage company procedures- Correction of payment and refund incidents for online purchases- Mediation between store and customer to provide best solution possible- Solving problems related to customer's account

Barcelona, Catalonia, Spain

Bilingual Customer Support for Portuguese, Spanish and English. Investigated and resolved customer inquiries and complaints in an empathetic manner. Handled inquire about products, billing, promotions and services. Addressed concerns in a timely and effective manner with a high demand.

Barcelona E Região, Espanha

First line support for clients to resolve inquiries about the services, troubleshooting, and solving problems that required immediate assistance and mediation. Fast decision making under pressure. Use of common sense when mediating cases, being reasonable and fair. Effective liaison between customer and internal departments.