Raid Alyassiri work email
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Customer-focused technology professional with more than 20 years of problem-solving experience. More than 9 years managing IT support teams; 5 years managing Client Facing team. Strong leadership and management skills. Proven record of coaching, mentoring, guiding and motivating team members to meet and exceed expectations.Effective communicator with business stakeholders, clients and customers, and fellow IT leaders.Successful record of suppliers’ management and contract negotiation locally and globally; including ISPs, Mobile Phones, VOIP systems, Video Conferencing, 3rd party Applications, Hardware Supply and Maintenance Contracts.
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It ManagerGeneral Optical Council Sep 2021 - PresentLondon, Gb -
Manager, Application SupportBgrs Jan 2018 - Nov 2020Oakbrook Terrace, Il, Uso Manage a Global Applications Support team and all the team’s workload, operations, SoPs, and guidelines.o Manage the team’s workload and resources to ensure courteous, timely, and effective resolution of all tickets. o Design and implement SLAs in consultation with the IT delivery team and business stakeholders to establish resolution expectations. o Manage the Application Support Team relationship with external and internal stakeholders.o Use SQL commands and server logs to investigate application issues and incidents and produce RCAs. o Lead the installation, configuration, or customization of 3rd party applications: Tumbleweed, BizTalk, D365, and many APIs implementation. o Manage escalations and provide customer service to dissatisfied users. o Conduct meetings and calls to diffuse situations and provide workaround and long-term solutions. o Prepare Applications Support operational reports detailing performance, progress, trends, and recommendations. o Assess the need and present any system change or reconfiguration based on incidents and requests trend.o Manage post deployments tests to ensure problems effective resolution. o Manage 3rd party applications and vendors’ relationship. o Identify and recommend end-user training programs to increase system usage and self‐sufficiency. o Member of the incident management group where the ITIL suite is applied to handle Incidents, Requests, Problems, and Change Requests. o Member of the project management group where prospective and on-going projects are discussed and prioritized, and resources allocated. -
Manager, Client Technology SupportBgrs Jan 2015 - Jan 2018Oakbrook Terrace, Il, Uso Manage the CT Support tickets processing to ensure courteous, timely, and effective resolution. o Manage and supervise operational activities of the CT Support/Tier 2 global team. Train, coach, and mentor CT Support Technicians. o Build CT Support Standing Operating Procedures (SoPs) and guidelines. o Design and implement new processes and develop innovative approaches for continuous process improvement. o Create and implement CT Support Service Level Agreements in consultation with the CT Managers and business stakeholders to establish problem resolution expectations. o Impose request handling and escalation policies and procedures. o Provide 2nd tier support for technical incidents. o Prepare operational reports and analysis detailing progress, performance, trends and appropriate recommendations or conclusions. o Plan and conduct performance appraisals of CT Support staff. Identify and recommend end-user training programs to increase system usage and self-sufficiency.
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Team Lead International SupportBrookfield Rps Aug 2011 - Jan 2015o Lead and manage the International IT support team to ensure consistent delivery, high standard performance, and customer satisfaction. o Provide tier 2 support to issues related to hardware and software. o Order, reimage, configure and allocate PCs/laptops, servers and phones while maintaining the inventory to ensure integrity and compliance. o Create and manage domain accounts, set up security permissions for users to access domain resources, database, and applications. o Manage the international offices network, ADs, DNS, DHCP, ISA servers, and file print servers. o Manage the file/data backup systems, ARCserve.
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It Support AnalystBrookfield Rps Feb 2006 - Oct 2011o Provide tier 2 support on issues related to Desktops, Laptops, Servers, Printers, Scanners and Blackberries, Windows XP, Office 2003 and 2007, Cisco VPN and Microsoft VPN connection.o Manage and support MS Servers, Active Directory, DNS, Exchange Server 2003, ISA Server 2004 and 2000, Spam Filters and BrightStor ARCserv Backup. o Administer users’ accounts on in-house and vendors’ applications.o Investigate network issues and administer VOIP phone system.
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Desktop EngineerNorthgate Jul 2002 - Feb 2006o Install, configure and troubleshoot software and hardware including Laptops, Printers, Scanners, PDA’s and various 3rd party system, MS NT4.0, ’95, ’98, 2000 and XP, MS Office, IE and Anti-virus. o Install and configure third party systems & applications. o Troubleshoot network switches and routers.
Raid Alyassiri Skills
Raid Alyassiri Education Details
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Birkbeck, University Of LondonInformation Systems And Management -
Al-Mansour University CollegeComputer Science
Frequently Asked Questions about Raid Alyassiri
What company does Raid Alyassiri work for?
Raid Alyassiri works for General Optical Council
What is Raid Alyassiri's role at the current company?
Raid Alyassiri's current role is IT Manager at GOC.
What is Raid Alyassiri's email address?
Raid Alyassiri's email address is ra****@****grs.com
What is Raid Alyassiri's direct phone number?
Raid Alyassiri's direct phone number is +4420792*****
What schools did Raid Alyassiri attend?
Raid Alyassiri attended Birkbeck, University Of London, Al-Mansour University College.
What skills is Raid Alyassiri known for?
Raid Alyassiri has skills like It Service Management, System Administration, Team Leadership, Windows Server, Vendor Management, Change Management, Itil, Active Directory, Project Management, Disaster Recovery, It Management, It Operations.
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