Raimund Fackler Email & Phone Number

Stuttgart, Baden-Württemberg, Deutschland

• Central liaison between application and data center infrastructure operations, ensuring stable operations during complex incidents and changes.
• Primary contact for customers on change coordination, incident/problem resolutions, and quality assurance of planned changes.
• Oversaw infrastructure components, coordinated critical incident responses, and facilitated stakeholder meetings for change implementation.

Esslingen Am Neckar, Germany

• Steering company's strategic direction, ensuring alignment with short-term goals and long-term vision.
• Overseeing major projects and fostering strong client relationships, guaranteeing client satisfaction and business growth.
• Managing all operational facets and serving as the primary liaison for key stakeholders, maintaining transparent communication about company performance and strategy.

• Ensured operational planning, control, and management of supervised systems during the operational phase in collaboration with Daimler.
• Guaranteed continuous reporting of all project/system status information to Daimler and held full accountability for service delivery.
• Implemented a Continuous Improvement Process (CIP) across all service processes, considering the economic objectives of the CIP.

• Managed and developed test environments, including hardware setup and automatic deployments, for Daimler TSS GmbH.
• Designed test scenarios, monitored, and reported on solution performances ensuring quality of service.
• Handled comprehensive documentation following HBSG + B standards.

Stuttgart, Baden-Württemberg, Deutschland

• Led "Data Migration to SICAD (GIS)" project, and utilized C++/Java for software development with object-oriented techniques like MVC and design patterns.
• Developed middleware solutions to abstract services.

Stuttgart, Baden-Württemberg, Deutschland

• Developed user-centric interfaces for a geographic information system, evaluated development methods, and analyzed data models.
• Implemented solutions using object-oriented methods (OOA/OOD/OOP) in C++.

• Managed the operation of digital telecommunications data centers (ISDN).
• Conducted internal training for employees.