Raimund Fackler Email & Phone Number

Stuttgart, Baden-Württemberg, Deutschland

• Central liaison between application and data center infrastructure operations, ensuring stable operations during complex incidents and changes.• Primary contact for customers on change coordination, incident/problem resolutions, and quality assurance of planned changes.• Oversaw infrastructure components, coordinated critical incident responses, and facilitated stakeholder meetings for change implementation.

Esslingen Am Neckar, Germany

• Steering company's strategic direction, ensuring alignment with short-term goals and long-term vision.• Overseeing major projects and fostering strong client relationships, guaranteeing client satisfaction and business growth.• Managing all operational facets and serving as the primary liaison for key stakeholders, maintaining transparent communication about company performance and strategy.

• Ensured operational planning, control, and management of supervised systems during the operational phase in collaboration with Daimler.• Guaranteed continuous reporting of all project/system status information to Daimler and held full accountability for service delivery.• Implemented a Continuous Improvement Process (CIP) across all service processes, considering the economic objectives of the CIP.

• Managed and developed test environments, including hardware setup and automatic deployments, for Daimler TSS GmbH.• Designed test scenarios, monitored, and reported on solution performances ensuring quality of service.• Handled comprehensive documentation following HBSG + B standards.

Stuttgart, Baden-Württemberg, Deutschland

• Led "Data Migration to SICAD (GIS)" project, and utilized C++/Java for software development with object-oriented techniques like MVC and design patterns.• Developed middleware solutions to abstract services.

Stuttgart, Baden-Württemberg, Deutschland

• Developed user-centric interfaces for a geographic information system, evaluated development methods, and analyzed data models.• Implemented solutions using object-oriented methods (OOA/OOD/OOP) in C++.

• Managed the operation of digital telecommunications data centers (ISDN).• Conducted internal training for employees.