Raimy Inoa Email & Phone Number

Washington, Dc, Us

Maryland, United States

During my tenure, I render high-level of assistance to 24/7 operational information call center to expedite travel process, present immigration-related topics, and address enrollment inquiries using CBP-approved template language. I take the initiative to guarantee public safety and transportation security by detecting suspicious and threatening communication and educating travelers on Coronavirus (COVID-19). I display articulate verbal communication skills to clarify CBP policies and procedures under time constraints.I successfully maintain open communication with customers to present ESTA and Trusted Traveler Programs under the direction of customs and board patrol officers.Moreover, I educate consumers on applying and retrieving previous applications, while ensuring consumers’ utmost satisfaction by troubleshooting technical concerns and error messages in their applications. I deliver informative presentations to consumers on cost of plans, payment processing via website, and program timelines. I provide expert advice to consumers on applying for Visa if denied and locating I-94, FOIA, and DHS Trip information. In addition, I simultaneously monitor multiple phone lines, AUX, Hold, and ACW times and showcase excellent proofreading and editing skills on emails before sending to consumers. I streamline the process by creating I-94 handbook for existing and new employees.Lastly, I obtained the Public Trust Clearance on December 2021 by displaying high degree of personal commitment.

Maryland, United States

Arlington, Virginia, United States

• Oversee the development of procedural documentation by preparing, revising, and delivering documents addressing various subjects of strategic policy and emergent challenges for sub-division, division and senior leadership. • Intake complex concepts and solutions and translate them into multiple types of deliverables, including but not limited to: meeting minutes, action items, briefing decks, requirements, diagrams, standard operating procedures, and reports. • Manage problem-solving to provide customized business-focused objective advice, expertise and specialist skills to create value and improve business strategy, internal processes, and performance. • Produce high-quality strategic communications content that meets applicable standards and is appropriate for its intended audience. • Coordinate meetings and events to include stakeholder engagement and facilities reservations. • Support knowledge management activities in SharePoint.

New York, United States

In this role, I accelerated the process by proficiently utilizing online systems in securing accounts, determining eligibility and benefits, and updating and verifying patient demographic and payer information. I built long-term quality relationships with patients by completing patient registration and collecting accurate and complete patient data in compliance with billing and regulatory agencies’ requirements. I was pivotal in requesting and documenting clinical information in adherence to federal and state laws.Also, I drove all efforts to notify patients about third-party payer referral requirements, discuss insurance benefits and patient liability, and secure payment options for deductibles, co-pays, or estimated full fees if appropriate. Moreover, I compiled method of payment and complete the registration and financial clearance process.

New Jersey, United States

As a retail sales specialist, I offered best-in-class customer experience by addressing diverse sales needs with patience, honesty, and empathy. In this role, I collaboratively worked with peers and store leaders to deliver superior service to customers in a fast-paced sales environment.

Dominican Republic

During my tenure in this company, I made substantial contributions to building online brands that deliver highly-targeted traffic to corporate websites. Lastly, I represented the voice of the customers by delivering insightful feedback to internal and external partners who influence the customer experience.

Business And Personal/Financial Services Marketing Operations, Graduate

Certificate, Scouting Fundamentals, 100

Advance scouting fundamentals

Bachelor Of Laws - Llb, Public Administration

Associate'S Degree, Law, Graduated