Shift manager for an alarm monitoring company. We specialize in dispatching burglary, fire, and medical alarms. We also offer video monitoring, and customer service for alarm company subscribers. Managed 20+ employees. This entailed hiring, floor-training, scheduling, and appraising of employees. Handled alarm companies' enquiries and service requests. Addressed direct escalations from both alarm company owners and their customers. Ensured prompt and constant delivery of… Show more Shift manager for an alarm monitoring company. We specialize in dispatching burglary, fire, and medical alarms. We also offer video monitoring, and customer service for alarm company subscribers. Managed 20+ employees. This entailed hiring, floor-training, scheduling, and appraising of employees. Handled alarm companies' enquiries and service requests. Addressed direct escalations from both alarm company owners and their customers. Ensured prompt and constant delivery of SLA which covered productivity and quality. Show less

- Ensured operational stability of front of house banking for a total of 15 retail branches. - Trained and mentored newly-hired assistant branch managers in local and federal banking laws and requirements to ensure satisfactory audit results - Periodically and systematically performed an internal physical audit of assigned branches and prepared reports with each branch's result- Ensured that all branches are adequately staffed with tellers and personal bankers by… Show more - Ensured operational stability of front of house banking for a total of 15 retail branches. - Trained and mentored newly-hired assistant branch managers in local and federal banking laws and requirements to ensure satisfactory audit results - Periodically and systematically performed an internal physical audit of assigned branches and prepared reports with each branch's result- Ensured that all branches are adequately staffed with tellers and personal bankers by managing the float-staff requirements and scheduling Show less

- Managed the line of customer service representatives in terms of scheduling, performance, and compliance- Acted as branch head during the absence of the Branch Manager - Handled direct escalations from clients- Review and approve high-end transactions that are above the limit for customer service representatives (transaction limit of $500,000 USD)- Performed monthly, quarterly, and semi-annual branch audit of cash, negotiables, keys, required documents… Show more - Managed the line of customer service representatives in terms of scheduling, performance, and compliance- Acted as branch head during the absence of the Branch Manager - Handled direct escalations from clients- Review and approve high-end transactions that are above the limit for customer service representatives (transaction limit of $500,000 USD)- Performed monthly, quarterly, and semi-annual branch audit of cash, negotiables, keys, required documents, security measures, etc. - Completed and cascaded Customer Service staff annual appraisals- Coach and develop Customer Service Representatives based on their career goals and path Show less