Rain Lu Email & Phone Number

Suzhou

Key Responsibilities:- Review and define supplier KPI. Deeply drive and work with the supplier to achieve quality performance by weekly, monthly and quarterly review, performing quality system and process /product audit.- Deeply involve in new product qualification by performing QPA (manufacturing process audit) and FAA (first article approval) inspection/PPAP to ensure new product and manufacturing process meet ELO requirement. - To participate in NPI reviews to contribute quality assurance requirement and considerations. And act as the quality window between ELO and supplier- To handle customer complaints and make related continuous improvement with 8D principles.- To work with supplier to have DOA/RMA NG units failure analysis for root cause and improvement actions taken to improve field defect rate.Achievements:- Assist supplier to set up 2 lines for touch monitors/AIO products. Audit the line and help supplier to identify key quality control points.Transfer 100+ existing products to the supplier. No major issue from customer and field. - 22 new models enter into mass run smoothly. 3 lines output 300 thousands touch monitors per year and the field quality DOA within 4 months from 1% to 1200 Dppm, RMA within 3 years from 2% to 5000 Dppm, customer complaint from 1 time/month to1time per quarter or zero . Satisfy ELO’s quality goal.

Key Responsibilities:- Set up touch monitor QA department including IQC,IPQC,OQC/OBA and ORT- Work out QA procedure and related WI for IQC,IPQC,OQC/OBA and ORT- Work out inspection sampling plan and accept criterion- To participate in reviews of NPI to contribute quality assurance requirement and considerations. And act as the quality window between mother company and Suzhou factory- To develop and implement a Quality Road Map to ensure improves across suppliers and in-house production covering IQC, IPQC, OQC/OBA and ORT. Give cross train to all inspectors who can handle all quality functions. - To handle the disposition for the deviation of finished goods, semi-product and raw materials in-house, at supplier and customer. And then launch MRB/RMA processes to perform SCAR and sorting/reworking process. - To handle customer complaints and make related continuous improvement with 8D principles.- Push and drive material supplier for cont. quality improvement to satisfy our company’s requirement by monitoring IQC/on-line performance and field quality.- Push and drive product and manufacturing process quality improvement through quarterly process audit, daily product quality audit and inspection Achievements:- 20 new models enter into mass run smoothly. 4 lines output 200 thousands touch monitors per year and the field quality DOA is improved from 2% to 2500, customer complaint is reduced from 1 time/month to 1 time per quarter or zero. Satisfy Tyco’s quality goal.- Built QA department including IQC,IPQC,OQC/OBA and ORT

Suzhou

Key Responsibilities: - Response for manufacturing process quality control and product quality assurance and inspection- Work out procedure and WI - Push and drive product and manufacturing process quality improvement continuously

Suzhou

Key Responsibilities:- Assist quality manager to work out and revise procedure and independently work out WI/QI for IQC/IPQC/FQC/OQC stations.- To investigate, analyze and dispose nonconforming products from line and customers, push and drive related department to take effective improvement actions - To handle customer complaints and make 8D reports.- Implement and track engineering change - Response for product outgoing quality- Response for product reliability test- Give sufficient training to inspectors for good quality inspection, audit and control on finished goods and process quality.

Master Degree, Industrial Engineering

Bachelor Degree, Industrial And Electrical Automation