Raina A. Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas

St. John's, Newfoundland

• Client focused approach when solving problems and gathering information that will help process applications and decision making for benefit eligibility.
• Being organized and quality focused to ensure applicants received accurate decisions within the speed of service.
• Being conscious of production standards and the ability to manage time ensured success in my workload.
• Communicating clearly with client’s orally and in writing to provide explanations of the decision based on legislation, policy and procedures.
• Working independently analyzing information, inputting and verifying data while using various computer systems.

St. John's, Newfoundland

• Attending management meetings.
• Shared information from upper management with staff to keep them aware of changes and workload priorities.
• Assign weekly work priorities to staff and monitored workload to ensure targets were being met.
• Management of staff included many functions such as, providing advice, approving leave requests (vacation, sick or overtime submissions).
• Performance Appraisal of staff.
• Consultations with colleagues and senior management.

St. John's, Newfoundland

• Mail Room duties included receiving, screening and sorting the mail into various department categories.
• Dispersing opened mail to fellow staff members to process or catalog using various computer systems.
• Client contact by telephone when information was missing or incorrect. Written correspondence was sent if no verbal contact was made.
• Sorting and filing Records of Employment.
• Creating electronic Records of Employment by transcribing paper copies (using a computer system).

St. John's

Bachelor Of Science (B.Sc.), Geography

MUGS- Memorial University Geography Society

10-12