Raina Brar Email & Phone Number

Feltham, Uk

- Proactively track and trace status of pharmaceutical shipments, extracting data through Maestro.- Maintain and build strong relationships between all departments in Marken and working as part of a team.- Maintaining and completing client Key Performance Indicators.- Handling quotes and pricing requests.- Manage special requests from Clients to increase levels of service and monitoring shipment progress.- Excellent level of understanding and knowledge of the Marken organisation, products and services.- Good working relationships and communication with the Customer to maintain the level of service performance and encourage new business.- Working with logistics teams / departments to implement business solutions in accordance with Marken guidelines.- Undertake other responsibilities in the request of the Line Manager or Branch Manager.- Attend monthly meetings to discuss any queries and trends with Customers.- In depth knowledge of Pharmaceutical, biotechnology and clinical research industries.

Feltham, Uk

- Compile records of charges for services rendered, liaising with branches and agents for all shipment costs and calculate the charges against each customer tariff.- Review the charges and calculate the total amount due from the customer taking into account any applicable discounts, special rates, or credit terms. - Provide consistent, precise and timely weekly and monthly billing analysis of global client billing. - Process of sales ledger invoices, raising invoices ensuring they are approved and ready for payment and mailed to customers. - Each customer account is closely verified checking for errors, paying great attention to detail.- Assist in responding to queries from customers, client account managers and internal departments.

Feltham, Uk

- Receive media and Bio-Pharm bookings for shipments through the means of the telephone, fax and email.- On-going analysis of shipments with close monitoring while communicating with Marken offices worldwide. Obtained the ability to co-operate and effectively implement my knowledge and ideas.- Investigate and establish customer needs and interests and ensure their shipments are delivered within particular time frames.- Very much focused on customer satisfaction and endeavour customer loyalty and customer retention. - Deal with customer queries regarding any missing shipments and chase deliveries.- Work closely with the Bio-Pharm project management team dealing with queries when they are occupied and processing any bookings. - To maximise sales and profitability by proactively opening and building new accounts whilst maintaining productive working relationships with current customers.

Feltham, Uk

- Facilitating the handling of Quality Issues and CAPAs, escalation and follow up- Acting as back up for the Quality Controlled- Assisting in the evaluation and assessment of agents and service partners.- Reporting of Quality related activities to the Director QA, Logistics and Kit Production.- To assist Quality Control all documents relating to The Marken Quality Management System, this includes all Standard Operating Procedures.- Acting as a representative for Company audits.- Assisting with training on SOP's if required.- Manage training requirements and update employee training files.

Bachelor'S Degree, Economics & Business Studies

Year One: Business Environment-Managing Information-Organisational Behaviour-Introduction to Economics-Microeconomics-Macroeconomics.

Gnvq, Advanced Business & Finance, Distinction

- Year One: Business Organisations and Systems - Marketing - Human Resources - Year Two: Production and Employment in the Economy.

Gcse, 10 Gcse Grades Including English Literature/Language, Mathematics And German