Raina Desai Email & Phone Number

Toronto, On, Ca

- Tour the inventory units, amenities and such to prospective clients, realtors and home owners. - Act as a liaison between Sales Representative and clients ensuring all queries are resolved in a timely manner- Document, keep and track record of activities in CRM- Prepare and check model suites and other areas for a successful presentation- Maintain marketing materials for the community being representated- Maintain a sound comprehension of all procedures, including AML and FINTRAC requirements- Adhering to privacy Act and maintaining confidentiality

Ontario, Canada

• Worked with various professionals to co-ordinate and organize complex Theatre and art projects• Co-ordinated and presented multiple projects for city of Mississauga, city of Brampton, private plays and many more• Schedule and co-ordinate events between the talent, cast and the crew• Motivate, train and supervise the creative team using different techniques to help the talent and the crew believe and perform for one common vision• Responsible for conflict resolution in various stages of production• Helped close the project by closing accounts with vendors, arranging return of props, sets and/or costumes and tie up all loose ends

Mississauga, Canada

- Maintain a ledger of everyday inflow and surge of money from the business accounts- Reconcile, create and maintain account reports for over 100 franchises including but not limited to royalties, materials, advertising, events, grading exams and more- Analyze account data for any discrepancies arising in reports against the payments made for all the franchises across Canada and U.S. - Interact with franchises to ensure that all outstanding payments are received and on time- Reduce revenue lost by keeping account of income received through various sales and expense activities- Increase revenue of the company by co-ordinating educational supplies sales within the franchise network

- Receive, pack and deliver books and other paraphernalia via to over 100 franchises across the country. - Ensure materials ordered are in balance with the royalty and graduation reports generated every month. - Ensure and co-ordinate correct mode and method of logistically solution for each franchise (monthly material co-ordination plus during competitions and special events)- Process material orders, check for discrepancies and co-ordinate packing and shipping- Co-ordinate with different vendors across different countries to order, check and maintain on hand inventory, advertising and marketing materials and other resources. - Co-ordinate with vendors to determine and use the most economical yet effective channel to get orders from vendors outside of the country- Manage advertising inventory and co-ordinate import and export during special events for all needed paraphernalia

- Manage inquiries time to time in case any done by the franchises or otherwise- Supervise warehouse assistant and maintain required and appropriate stock in hand- Assist new franchise owners to provide all the necessary marketing and advertising material to standardize every franchisee- Provide centre support assistance by visiting multiple centres to provide support in various aspects of their franchisee life- Educate master/regional franchises in better helping the franchisees under them to succeed- Co-ordinate and facilitate seminars and webinars to recruit new franchises and/or new clients in joining existing franchises- Identify gaps in franchise network and provide solutions to serve them better- Coach, promote and supervise new recruits in serving the franchise network

Ontario, Canada

• Managed Business Solutions department by performing hiring, coaching, nurturing and leading associates • Ensured and monitored Inventory and sale of products to redesign store layout to promote high selling products• Increased store sales by connecting new and small businesses in the neighbourhood with Staples Area Sales Reps and Business Development Managers• Consistently received highest CSAT scores for exceptional customer service to new and existing customers• Ensured great team harmony and team growth by using conflict resolution techniques and creative problem solving• Performed monthly audits and achieved 100% success rate for the year of 2018; bringing shrink down from 17% to less than 2%. • Was responsible for training the team in updating and explaining staples vast product catalogue

Ontario, Canada

• Responsible for sales in the office and business supplies department• Cross trained in every department of the store including manager on duty program• Assisted management by coaching new hires across various departments• Implemented unique methods to keep inventory updated and stocked in the business solutions department• Provided complete and total solutions to clients by implanting techniques from the ‘inspired selling’ program• Invited to Head Office, to share ideas on how to help restructure struggling stores with their stock and inventory• Leveraged tools such as endless aisles to source products directly from vendors not available in store• In absence of management and department head, assumed leadership role

- Conducted market research through tools like Nielsen – PMB crosstab, comScore, Evaliant and DCM- Analyzed reports developed from market research and created valuable reports that can be presented to the clients- Created and maintained different reports included but were not limited to post campaign reports, consumer profile reports, performance reports, competitive reports, etc.- Aided in effectively carrying the planned media strategies to ensure appropriate execution- Drafted emails and communicated messages effectively between vendors, team and client via phone and e-mail

Bachelor'S Degree - Bsc, Biology And Anthropology

Marketing/Marketing Management, General