Raina Khan Email & Phone Number

Sharjah, Sharjah Emirate, United Arab Emirates

Responsible for managing the leasing and documentation processes for The Nest, a premier student accommodation facility in Sharjah.

Dubai, United Arab Emirates

Played a pivotal role in managing and resolving rain-related issues, focusing on booking appointments, coordinating with project and community teams, and ensuring timely follow-ups.

Mumbai, Maharashtra, India

1. Led a customer service team handling inquiries, loan applications, and foreclosures.2. Implemented processes to enhance efficiency and ensure swift, high-quality customer responses.3. Regularly monitored service quality, providing timely feedback to uphold high standards.4. Analyzed customer service metrics, reporting findings to upper management for improvement.5. Generated reports tracking team performance in productivity, attendance, and work quality.6. Conducted training sessions for new hires, ensuring proficiency in delivering effective service.7. Collaborated with various departments to implement internal process and system improvements.

Mumbai, Maharashtra, India

1. Managed a team of 10 handling inbound, outbound, and email customer service.2. Addressed retailer and customer queries, ensuring timely resolution of tickets.3. Managed the company's social media platform for effective communication.4. Responded to and handled escalations from both customers and retailers.5. Initiated changes to enhance operating efficiency and organizational effectiveness in the sales team.6. Leveraged synergies between business units to achieve scale and enhance retailer retention.

Mumbai, Maharashtra, India

1. Managed high volumes of emails and calls while handling life insurance queries across various plans.2. Collaborated with the website team to improve the customer portal and implemented feedback-driven process changes.3. Worked on creating self-help options for customers in collaboration with the website team.4. Resolved customer escalations, aiming for a WOW! experience in each interaction.5. Provided product and service information, addressing customer issues promptly.6. Communicated with customers through various channels for effective support.7. Collaborated internally to ensure timely resolution of customer issues and proactively reached out to reduce follow-ups.