Raina Mclaughlin Email & Phone Number

Norfolk, Virginia Area

• I manage the daily functions and operations of the Patients Relations Department which include:
• Coordinating communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Interviewing patients or their representatives to identify problems relating to care.
• Maintaining knowledge of community services and resources available to patients.
• Referrals to appropriate health care services or resources.
• Investigating patient inquiries or complaints in accordance with CMS regulations.

Oversee and manage day to day operations, including occupancy and financialsMaintain compliance with applicable laws and regulationsManage and participate in all aspects of human resourcesDirect and drive sales and marketing activity to reach financial and occupancy goalsEnsure delivery of quality resident care

Assist residents and their families with personal, transfer, and environmental difficulties.Coordinate discharge planning with staff and community agencies.Advocate for resident rights and promote services as agents of intervention.Facilitate individual and group conferences that aid families in accepting and understanding care.Participate in developing.

Coordinated a comprehensive volunteer health care network for a caseload of approximately 450 uninsured persons.Responsible for fundraising events and program fees to secure program revenue.Compiled and reported output and outcome data. Provided training and direction to program staff.

Masters Of Science, Healthcare/Public Administration And Affairs

Post Baccalaureate Certificate, Non Profit Leadership And Management

Bachelor Of Science (B.S.), Psychology