Raina Mehta Email and Phone Number

Created and executed test cases for new features and products in testing the feature interaction of the Salesforce Automation System.Defined test specifications and developed test strategies, including design, implementation, provided recommendations on necessary specifications. Mentored new employees providing guidance and direction on tools and processes.Reviewed customer documentation to verify feature accuracy and recommended changes to documentation group as needed. Resulted in increased percentage of accuracy. Contributed to quick product introduction by conducting feature introduction training to staff for knowledge transfer. Assisted in product demo setup for prospects, increasing product visibility.Assisted in reproduction of customer issues. Supported Customer Support Engineers with updates and training of necessary modules for CRM solution. Designed and executed regression tests on new releases of features, and applications which validated customer readiness.Designed and reviewed test cases and test schedules based on requirements and development milestones.Trained colleagues and other developers on feature operations and developed Manuals/video guides with step by step instructions.Assisted development in evaluating and solving customer escalations.