Raina Bergasse Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

- Implemented a brand new quality monitoring strategy for the Home Energy Scotland outreach team (Technical Officers specialising in renewable systems and Energy Carers who work with particularly vulnerable householders)- Responsible for conducting monthly performance and progress 121 reviews with 6 advisors- Introduced new reporting for quality performance across the entire centre, identifying trends and highlighting actions for managers to take forward- Delivered training… Show more - Implemented a brand new quality monitoring strategy for the Home Energy Scotland outreach team (Technical Officers specialising in renewable systems and Energy Carers who work with particularly vulnerable householders)- Responsible for conducting monthly performance and progress 121 reviews with 6 advisors- Introduced new reporting for quality performance across the entire centre, identifying trends and highlighting actions for managers to take forward- Delivered training sesssions to new staff on a regular basis- Assisted with conducting interviews for new staff and contributing to hiring decisions Show less

Edinburgh, Scotland, United Kingdom

Toronto, Ontario, Canada

Edinburgh, Scotland, United Kingdom

• Supervised and managed employee performance and maintained a positive work environment • Provided excellent customer service in a fast paced, full capacity dining room• Proactively addressed customer needs and cultivated meaningful customer relations

Kingston, Ontario

Tutored first year students in biology, development studies and psychology

Kingston, Ontario

I mentored three international, first year students for the first semester of the school year. The types of guidance I provided included; time management and scheduling skills, goal setting, note taking and other lecture skills, references to campus resources and emotional support for the various difficulties of being a first year student at university

Saint Lucia

Intern supporting the implementation of a UNDP project focused on multi-dimensional approaches to poverty reduction in the Eastern Caribbean, especially the activities focused on economic empowerment in vulnerable communities.- developed metrics of success for project activities- corresponded with diverse project stakeholders- drafted Terms of Reference contracts for bidding consultants

Saint Lucia

I worked in the Ministry of Sustainable Development, Energy, Science and Technology, within the biodiversity unit. I supported the implementation of the Cartagena Protocol on Biosafety in Saint Lucia as well as government projects focused on biodiversity, sustainability.- Communicating with project stakeholders and potential donors - Organizing logistics for stakeholder meetings- Delivering public education presentations to schools and members of the general public- Drafting… Show more I worked in the Ministry of Sustainable Development, Energy, Science and Technology, within the biodiversity unit. I supported the implementation of the Cartagena Protocol on Biosafety in Saint Lucia as well as government projects focused on biodiversity, sustainability.- Communicating with project stakeholders and potential donors - Organizing logistics for stakeholder meetings- Delivering public education presentations to schools and members of the general public- Drafting information briefs on Multilateral Environmental Agreements to which Saint Lucia is a party Show less

Bachelor Of Arts (Honours), Global Development Studies, Graduated On The Dean'S Honour List

Activities and Societies: Alma Mater Society Recreation Committee, African and Caribbean Students' Association, Arts & Science.

Bachelor Of Arts - Ba, Social Sciences

International academic exchange, January 2017- May 2017

Cambridge General Certificate Of Education A-Levels, Biology, Literature And Mathematics

Activities and Societies: Students' Council Vice President