Raina Davis Email & Phone Number

Kirkland, Wa, Us

Bellevue, Wa, Us

Leading a major transformation at a local manufacturer from Dynamics to Oracle Cloud Fusion. In charge of coordination of integration efforts with multiple 3PLs and Contract Manufacturers. Assisting and driving external communications with partners and vendors.Coordinating Supply Chain UAT.

Bellevue, Wa, Us

Providing Project Management, Business Analysis, and Process Optimization expertise for local Oracle clients. As a Principal Consultant for the ERP Practice, I look forward to using my experience to help people work smarter, not harder, and address common issues for Oracle clients.Working on an Oracle Fusion project currently and excited to continue learning.

Danville, California, Us

Contracted to Snowflake, Inc for Customer Support Projects

Bothell, Wa, Us

Created new Project Management department to lead cross functional projects in all areas of Romac and Hays Fluid Controls. Created project plans and use cases to facilitate discussion between IT and internal customers. Worked with business partners to design effective solutions, develop consistent key metrics and ensure potential risks and safety concerns were mitigated.• Ensured synthesis in goals and business requirements between users, IT and management and find creative ways to address requirements to suit multiple needs and companies• Led highly successful Salesforce.com migration from SugarCRM that finished one month ahead of schedule (Three month project was completed in two months).

Bothell, Wa, Us

Oversaw all IT project management for Romac Industries and Hays Fluid Controls. Created project plans and use cases to facilitate discussion between IT and internal customers. Managed Helpdesk.• Based on track record of collaboration, integrity and passion, personally requested by company president to head up #1 priority project for Hays Fluid Controls• Quickly learned and evaluated new applications and technologies (VOIP/On Prem Phone design, Salesforce CRM, Security/Phishing, Scan guns, RPA/AI and CPQ)

Bothell, Wa, Us

Bothell, Washington, Us

Led a team of business analysts to deliver solutions for our business users in Terex's largest segment, Genie (AWP). Was a key player in delivering upgrade to Oracle 12.2.6 on time and on budget for Terex. Participated in complete systems development life cycle (SDLC) and developed business cases for tactical and long-range improvements to ERP, CRM and associated systems based on stakeholder requirements and business analysis. Assessed industry trends and emerging technologies and determine viability and practical usability; coordinated business process mapping and led continuous improvement efforts for delivery of projects. Engaged internal stakeholders and communicated prioritization to ensure strategic direction was correct and matched company standards.• Created business cases and maintained responsibility for all business case development from Genie, presented weekly during worldwide project management meetings• Provided critical input on change requests and their impact, receiving kudos from change management team for thoroughness and detail of testing plans• Drove for quantitative root cause analysis to prevent recurring issues and lead change when needed to ensure business continuity, regularly receiving commendations for efforts• Designed detailed, budget sensitive, timebound SOWs to achieve project goals when outside subcontractors were required• Assisted in assessment, developing user stories, readiness and onboarding of consultants for new CRM solution - Salesforce.com.

Bothell, Washington, Us

Built high functioning Oracle Support and Business Solution Analyst team through hiring, coaching and mentoring local and remote team members. Reported to departmental management on staffing and hiring needs, resolution of issues and enhancement requests.• Voluntarily took over leadership role including Oracle issue reporting and escalation duties upon departure of supervisor, serving as interim supervisor until job could be posted.• Maintained steady state for 3+ years in the face of volatile company turnover• Groomed junior team members for promotions (two out of three promoted)My team and I led support efforts for Oracle ERP at Genie Industries, the largest segment in the Terex family including managing day to day issues, driving process improvement and general project management for Oracle solutions. Identified additional opportunities for streamlining business, and for improving the day to day lives of our team members. Escalated issues when needed and provided a greater understanding of our segment's business needs and our Oracle ERP solution to management.

Bothell, Washington, Us

First point of contact for Genie questions worldwide regarding Oracle and associated tool usage, project backlog, training, and administration. Supported Sales, Marketing and Logistics teams.• Leveraged interpersonal and analytical skills to collaborate globally with 3rd party and internal teams to solve problems and drive for improvements in performance and delivery from vendors• Developed standardized status reports, project timelines, testing and outage communications from Information Technology Team• Proactively formed collaborative relationships with other IT management groups to effect positive change

Osnabrück, Niedersachsen, De

Managed support and process redesign for Microsoft training events using proprietary software and Microsoft Dynamics CRM• Planned and arranged all details for SQL2012 training events in 3 global locations

Bangalore, Karnataka, In

Focused efforts in Order Management, Order to Cash, and Oracle for broad range of high tech, service, and manufacturing clients. Worked for 6 different external clients and maintained 85% utilization.• At Cisco Systems, grew initial metric development (KPI) request to broad program management role and support for 9 different projects- VP endorsement drove fact finding phase to actual project, spanning multiple quarters- Developed process manuals, user guides, project charters, business requirement documents as needed to support up to 5 different project teams- Project estimated to realize $700m in working capital reduction and increased sales- Project endorsed as a top 10 initiative by AMR Research• Lent distribution channel experience to engagements at HDS and CA, and order management leadership for proposals at John Deere and Motorola• HDS project of 5 weeks resulted report applauded by VP of IT for depth of content, impact assessment and level of detail• Played key role in assisting Microsoft to determine a go/no-go situation for a pending $3mil project• Researched and compiled data to assess tools necessary to support/decommission aging CRM system at Avaya- Findings in 5 weeks resulted in net $500k annual savings• Built test scripts and maintained cross functional team focus for large legal information provider's completely new product- Brought in after initial team suffered critical conflict during launch; grew and maintained team spirit and mentored new team member

Co-owned highly successful US Sales Operations post merger sales readiness effort. Liaison for Operations, Inside Sales and Finance for strategic initiatives and business process improvements between departments. When appropriate, engaged and built mindshare with all levels of leadership including VP and C level officers to align on general business administration needs, designing systems, updating process design and achieve critical and required results to drive operational excellence• Received commendations from Sales and Finance team members for efforts and attentiveness to key strategies, compliance concerns and regulatory requirements

Promoted to Sales Operations Manager due to sales focus, operations knowledge and critical improvements noted in Order ManagementCo-owned design and roll out of new US Inside Sales structureField Sales Professionals newly refocused on Sales activity - sales support activity by field sales minimizedCompany experienced YOY revenue growth of 26% from FY2002 to FY2003Key developer of roll out strategy for Oracle 11i CRM moduleMain contact for IT issues, and main developer of processes to make Oracle ERP/CRM applications function in business environmentKey initial contact for projected $1 billion dollar EMC relationshipHelped with contract negotiation, expectation setting; managed operational relationship in initial program phasesDeveloped support strategy, tested applications and drove process change as needed to support critical timelinesDeveloped internal applicant pool for company through coaching, mentoring and providing initial training and cross functional exposure to entry level individuals to ADIC businessResulted in 21 team members promoted within the company to higher level Sales, IT, Planning, and Finance positions in the company over 3 yearsDeveloped standardized team member assessment schedules and standards to facilitate professional growth and goal settingImplemented proven US Sales support processes in Paris, France office, and recruited/trained within own US team for management staff

- Promoted to Order Management Supervisor due to depth of knowledge of Sales and Operations needs- Oversaw implementation of Oracle 11i upgrade module for Order Management Dept at the corporate office- Cross trained staff to allow for efficient management of workload and reduction of order visibility lead time

Promoted to Manufacturing Planner after success managing high end storage product Managed the acquisition of a new division of ADIC (MountainGate) into our existing system in order to provide single system Order Management and Accounting information for companyDirected Dell procurement hubs in three countries, as well as branded production schedules for best-selling SMB product

Promoted to Product Specialist after less than a year in sales to help manage high end storage productFacilitated communication between Operations in Denver, and management in Planning while company experienced a 200 increase in order and production of Scalar 1000s YOYDrove all Planning activity for Enterprise class product with minimal Sales inputDecreased complete system overbuilding by approx $1million per quarterDetermined build schedules as needed to decreased standard lead times from 6 weeks to 3 weeksFacilitated end of life buys and communication to minimize obsolete inventoryManaged escalations, drove quality improvements and backfilled team members remotelyManaged all Professional Services scheduling; created processes and reports that remained in use for this purpose 7 years later200% growth in demand month over month for first 5 months

Promoted after 3 months to Inside Sales position responsible for one of the highest producing territoriesCo-owned all regional marketing and sales activities of hardware and software storage solutions for a three state territory with an annual sales quota of $6.7 million. Grew sales in territory to require adding additional Regional team to manage sales volume.Supported resellers in winning global standardization on ADIC products for major accounts such as LucentDeveloped and maintained programs for standardized nationwide support for large customers such as Ernst & Young

Bachelor Of Arts, Double; History/Spanish

Education record

Admin Certification Prep