Raina Green Email and Phone Number

Responsible for managing and controlling the sales proposal process to retain and increase group enrollment across HCSC product lines and market segments.

Supporter of all things Medicaid, with the Medicaid Business Development team.

Manage, lead, and oversee the process & project mgmt aspects of organizational activities, ensuring client commitments. Achieved a 99.4% timely completion rate; 1,100+ projects for all enterprise Plans. Responsible for more than $500 million at risk guaranteed to more than 600 clients on the book of business , and 1,100+ settlement periods.• Maximize industry and product knowledge to partner cross-functionally with teams to accelerate business value for customers and ROI, to continuously improve the customer experience.• Own and drive alignment of major, complex, and strategic cross-divisional and enterprise-wide projects and digital technologies from inception to completion. • Manage and lead several major, multifaceted, and strategic inter-plan and enterprise-wide projects of on-going assignments related to the development of guarantees for prospects, responses to RFPs/ RFIs and renewals, simultaneously from inception to completion. Advised Life AD&D team (DNoA) in the front-end process development for their team.• Orchestrate resources across a designated audience or set of audiences to execute the audience strategy (clinical/dental/pharmacy operations/analytical reporting); i.e., draft, modify, deliver, and review service guarantee contract agreements. Effectively aiding in closing out 1K+ enterprise agreements and negotiations. • Lead the Salesforce CRM tool adoption and transition of the front-end process, including implementation and training, automating reports, and establishing the User Experience design for managing the request process in Salesforce. Develop & make updates to tracking tool/ reports for requests.• Supervise project teams and resources from inception to completion, minimizing the risk of potential penalty payouts for the company. Lead special projects for Implementation teams, vendors/ subsidiaries: Trustmark, Collective Health, Salesforce, DNoA, Prime Therapeutics, and Clinical Advocacy teams to drive customer/ member health outcomes.

Executed timely and accurate preparation of Request for Proposals (RFPs)/bids for new and existing groups collaborating with Sales Executives in defining proposal activity and strategy and for analyzing data from corporate departments.• Developed marketing communications and independently led all dynamics of the proposal response process from inception to completion to ensure accurate, strategic responses.• Crafted and edited responses to multiple, large, and complex time-critical RFPs used in Sales presentations managing 3-5 large and complex proposals simultaneously.• Built trust, communicated effectively and nurtured relationships across accounts to solidify our partnership and commitment to customers including Sales, Account Mgmt, Underwriting, Actuarial, DNoA (dental), Medicare/ Medicaid, Graphics, Claims, Membership, Provider Relations, HMO, and Network Management.

Communications liaison between Sales and Tech teams. Organized participation in planning & managing technology services to improve the customer satisfaction and retention process through direct mail, email campaigns and advertising placements, resulting in increased sales and brand awareness.• Coordinated the implementation of offers between HSBC, marketing/advertising, e-commerce and store presentation which assured that the credit card offers, delivery of offers, direct mail pieces and other related projects met company branding standards.• Coordinated all long- and short-term TechPro services collateral projects with advertising firm, SWJ, and the CompUSA marketing department for brand consistency, which achieved 100% sales growth for the year.

· Performed a variety of document management tasks, assist in transaction closings, closing set distribution, and bound volume production for attorneys in the International Business, Real Estate & Finance sections. · Provided aid to paralegals to complete demanding tasks which aided in the completion of high level cases · Utilized online resources to obtain state and local data which ensured accuracy of records · Maintained strong organizational and administrative skills with attention to detail which enhanced productivity in the law firm · Organized and managed work flow to allow partners, associates, and paralegals to be more efficient in their work · Effectively communicated written and verbally with clients to achieve accurate legal documentation · Established and maintained team relationships with internal and external clients to uphold the reputation of the law firm

• Assisted with all marketing activities for current and prospective customers.• Conducted sales telephone calls to acquire potential customers and maintain current clientele• Distributed marketing materials and direct mail advertisements to increase the customer base and improve company visibility

Under the direction of the Executive Director, I served as a vibrant facility specialist in membership sales and customer service, representing the YMCA in a manner in accordance with its mission and goals. Both members and prospects whom I served received excellent quality service and trusted my knowledge and expertise to provide them with the best plans for their specific needs. - Client-facing sales and customer service, effectively communicating the tangible and intangible value of programs, services and membership offered by a non-profit organization- Demonstrated a keen ability to relate to the public and other staff- Successfully prioritized and managed multiple projects simultaneously in a fast-paced team environment with all levels of management- Responsible for operating and maintaining the Member Service Desk systems (AS400)