Rainbow C. Email & Phone Number

Toronto, Canada Area

Handled cabin crew administration: recorded sick /annual leave, maintained flight crew roster etc. Ensuring all flights were staffed efficiently to provide the best possible customer experience.Supported crew administration: responded to various enquiries concerning shift changes, travel issues, payroll inquires etc. Addressing all concerns and rectifying any issues in a timely manner. Arranged manpower due to flight irregularities: technical issues, route diversions, etc. arranging for crew changes when necessary to minimize customer disruptions.

Toronto, Canada Area

Provided administrative support to airport managers and supervisors: corresponded with internal and external customers via email and telephone ensuring all requests and enquiries were addressed.Organize and maintain departmental filing system by ensuring all materials are securely filed accurately and on time providing seamless retrieval of documents when necessary.

Toronto, Canada Area

Oversaw staff performance: observed customer interactions at check-in counter and departure gates ensuring company’s high standards of service was achieved.Handled management of flight diversions or irregularities, communicated operational requirements to affected personnel ensuring changes had minimal affect on passengers.

Toronto, Canada Area

Performed and coordinated functions related to passenger processing at ticket counter, departureand arrival areasproviding a high level ofcustomer services to meet passenger’s needs and expectations