Ma Eden Saquing is a General VA at Merit Manufacturing. She possess expertise in team management, microsoft office, call centers, loan processing, analysis and 30 more skills. She is proficient in English. Colleagues describe her as "She has a good and versitile attitude towards work as a Team Leader. A team player, and a good coach to her team member." and "Excellent team Leader, organised and motivated. Good at taking new staff on, training and supporting them to improve every day. Good at task completion and very trustworthy and focused. When I have something that needs doing, or tasks that need good attention to detail, I always go to Eden for her expertise. I have worked with Eden for 8 years and will always work with her for her skills in people management, organisation, task completion and time management "
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Virtual AssistantMerit Manufacturing Feb 2019 - PresentUnited States -
Customer Service LeadRakuten Travel Xchange Apr 2022 - Jun 2024Remote -
RecruiterRakuten Travel Xchange Feb 2022 - Mar 2022Remote
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Team LeaderPromovere Inc. Jul 2015 - Feb 2019Makati City, Philippines*Balance Credit*-Handle escalated concerns through chat, phone and email. Respond in a timely and professional manner, provide resolution according to company’s SOP.-Responsible in training new hires, call monitoring, side-by-side coaching and performance evaluation.-Processing loan payments received through Moneygram online, mailed checks, or money orders. -Assisted in creating a standard outbound call scripting for onboarding and enhanced loan verification… Show more *Balance Credit*-Handle escalated concerns through chat, phone and email. Respond in a timely and professional manner, provide resolution according to company’s SOP.-Responsible in training new hires, call monitoring, side-by-side coaching and performance evaluation.-Processing loan payments received through Moneygram online, mailed checks, or money orders. -Assisted in creating a standard outbound call scripting for onboarding and enhanced loan verification processes.-Organizing team meetings, ensuring the team is well-informed of process updates, performance metrics and their running KPI.-Experience using Google sheets, Google forms and Presentation for meeting, team performance tracking and evaluation.-Experience using Salesforce, Loan (Epic and loanPro) CRM, Slack and Five9 Dialler. Experience in Email management, Live Chat, and JIRA ticketing system. Show less
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Senior Customer Service AssociateEverise Apr 2012 - Jun 2015Bgc Taguig City, Philippines*T-Mobile - Love that Magenta theme*-Respond to general inquiries. -Resolving escalated concerns according to the resources available with high standards of Customer Service quality. -Offer plan and service solutions when applicable.-Suspension and reinstatement of mobile services, resolving billing disputes and general services inquiry. -Order tracking via website and internal Order tracking tool, communicate with cargo partner in case of delay or missing parcel… Show more *T-Mobile - Love that Magenta theme*-Respond to general inquiries. -Resolving escalated concerns according to the resources available with high standards of Customer Service quality. -Offer plan and service solutions when applicable.-Suspension and reinstatement of mobile services, resolving billing disputes and general services inquiry. -Order tracking via website and internal Order tracking tool, communicate with cargo partner in case of delay or missing parcel. Creating tickets for order replacement if confirmed the parcel is missing enroute. -Basic mobile device and broadband troubleshooting.-Activation of new mobile devices (GSM). Show less -
Team LeaderObimapp Inc. Dec 2010 - Mar 2012Makati City, Philippines*CashGenie - now defunct*-Back office loan processing-Responsible for contacting customers for credit and background checks.-Soft Collections - outbound-Training and Development for new hires-Provides continuing support and coaching to team members
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Customer Service AssociateTeleperformance Jun 2007 - Nov 2010Mandaluyong City, Philippines*Sprint-Nextel then*-New account activation, CDMA and Hybrid devices, both business and consumer -Respond to general inquiries, resolve billing disputes and provide resolution according to guidelines. --Offer plan solutions when applicable.-Basic troubleshooting for mobile devices-Right-fitting plans and services
Ma Eden Saquing Skills
Ma Eden Saquing Education Details
Frequently Asked Questions about Ma Eden Saquing
What company does Ma Eden Saquing work for?
Ma Eden Saquing works for Merit Manufacturing
What is Ma Eden Saquing's role at the current company?
Ma Eden Saquing's current role is General VA.
What schools did Ma Eden Saquing attend?
Ma Eden Saquing attended Maila Rosario College, Tuguegarao City, Cagayan.
What skills is Ma Eden Saquing known for?
Ma Eden Saquing has skills like Team Management, Microsoft Office, Call Centers, Loan Processing, Analysis, Mobile Devices, Invoicing, Customer Satisfaction, Process Improvement, Customer Relationship Management, Performance Management, Business Process Outsourcing.
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