Rain Deng Email & Phone Number

• 10 Years of experience managing both domestic and overseas training teams, along with building and outfitting training teams based on various retail formats in different countries.• Possess an in-depth skill of project management and project risk management, while driving the ongoing optimization of internal processes.• Extensive experience with full-scenario training for Customer Service, with the ability to designinitiatives to enhance the sales and service capabilities of internal and external sales roles and service scenarios.• Proficient in effective communication, mentoring, and leadership, as well as service-oriented soft skills and techniques.• Strong interpersonal skills and the capacity for interdepartmental communication and coordination.• Expert in timely project delivery and interactive experiential training method.• Capable of developing an exceptional employee competency system and skilled in talent development.• Native Cantonese and Mandarin speaker. Excellent English comprehension, reading, and writing abilities.• Competent in Microsoft Office, iWork, and other productivity tools.• Confident, creative, proactive, and able to prioritize efficiently, make sound decisions, and accomplish goals.

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  South China Institute Of Software Engineering.Gu

  学士