Jonathan Raine Email & Phone Number

Milton Keynes, Gb

United Kingdom

Leading Product-Led Growth as part of the AECO Strategy Team with a focus on:- Customer onboarding, adoption, growth, advocacy and retention- Product experience design and improvement- Performance measurement including portfolio, product, account, licensing, usage, adoption, churn- Actionable product, portfolio and customer insight to guide strategy and deliver measurable outcomes- Behavioral pattern and predictive analysisTrimble sponsor for Gainsight Product Experience (PX), implementing a unified PX approach across the broader organization.

United Kingdom

Introduced agile product management and development approaches to a traditionally waterfall and project-based division.

Milton Keynes, England, United Kingdom

Product Manager for the Trimble Electrical Designer suite of applications used by customers to plan and calculate electrical installations on construction projects ranging from individual dwellings through to hospitals and airport terminals.

Milton Keynes, United Kingdom

Supporting organizations in the delivery of transformative, platform-based software products.

Milton Keynes, United Kingdom

Following the insolvency and closure of the management company behind the Milton Keynes Lightning ice hockey team, worked with a group of supporters to secure the future of the team. Moving quickly to provide an opportunity to compete in the coming season, Milton Keynes Ice Hockey Club Limited (formed by a small consortium of hockey supporters) became guardians of the MK Lightning Ice Hockey Team playing in the NIHL National Division.Worked to rebuild the club after the financial issues experienced by the previous ownership. Stabilised supporter and commercial relationships, secured key revenue and laid the foundations for the new season.

Milton Keynes, United Kingdom

- Supporting delivery of a cloud-based digital collaboration platform offering full-lifecycle Intellectual Property services.- Management of a suite of new Azure and AWS hosted SaaS offerings delivered through platform - Led digital, infrastructure and people oriented projects.

Boise, Idaho Area

- Delivered a highly successful performance and reliability remediation programme for an Intellectual Property Management / legal services SaaS product.- Led the migration of a SaaS product from a traditional colo / datacenter environment to the cloud (AWS).- Management of international DevOps and third-party resource to provide 24/7 support for SaaS services.

Jersey, Channel Islands

- Managed delivery of operational change and product management improvement across the software business.- Introduced standardised scrum / agile-based tools and delivery frameworks across international development centres.

Jersey, Channel Islands

- Led the Global Quality and Business Change functions comprising Intellectual Property experts, Lean Six Sigma practitioners, business analysts and project managers across Europe, Asia and USA.- Achieved and maintained ISO9001 registration for the Jersey, London, Munich, Washington DC, Minneapolis and New Delhi offices.- Managed the provision of quality, process improvement, value stream, cost reduction, customer experience and change management activity across the organisation.- Introduced Managed Service SLAs for the core IP business- Created and managed a business application support function providing support for managed services teams around the globe.

London, United Kingdom

- Delivered PC / Server production line quality and efficiency improvement in UK and France.- Managed product development across UK, USA and Asia.- Transferred under TUPE to AFIC as General Manager following their acquisition of the Elonex services business.- Responsible for ISO 9001 and ISO 14001 management systems.

London, United Kingdom

- Business development and bid support for service opportunities.- Implementation of managed service engagements including SLA negotiation and monitoring.- Introduced PRINCE2 and similar best practice project management to support the IT solutions business.- Project Management and consultancy for a variety of customer IT and business engagements.

Hoddesdon, Hertfordshire, United Kingdom

Project Manager and Interim IT Support ManagerVaried projects including:- Company acquisition due diligence and subsequent operational harmonization / introduction.- Network, telephony, desktop and server infrastructure upgrade across multiple locations.- Electronic Data Interchange (EDI) communications with clients' systems.- Mobile sales, fulfillment and inventory management solution.

Milton Keynes, United Kingdom

Bespoke software development projects leveraging leading edge technology to deliver innovative customer solutions.Full software development lifecycle management - from initial requirements through to implementation and support. Projects included financial, insurance, manufacturing, workflow, retail and point of sale solutions.

Basingstoke, United Kingdom

- Bid & Contract Services (International Customer Agreement)- Project Management - international AS/400 implementations.

Harvard Business Review Manage Mentor Courses

Business Case Development Business Plan Development Change Management Coaching Customer Focus Decision Making Delegating Feedback Finance.

Bsc (Hons), Business Information Systems

Education record