Raine Lam Email & Phone Number

Greater Los Angeles Area

Arranged schedule and provided executive assistance for managing partners. Scheduled meetings for three CPAs and 4 Bookkeepers in conference rooms. Processed payments from clients totalling over $120,000. Handled confidential information for large corporations and individual clients. Drafted over 30 Engagement Letters, Letters of Intent, NDAs and Verification Letters. Reviewed and proofread annual financial statements for clients. Made statements and invoices through… Show more Arranged schedule and provided executive assistance for managing partners. Scheduled meetings for three CPAs and 4 Bookkeepers in conference rooms. Processed payments from clients totalling over $120,000. Handled confidential information for large corporations and individual clients. Drafted over 30 Engagement Letters, Letters of Intent, NDAs and Verification Letters. Reviewed and proofread annual financial statements for clients. Made statements and invoices through Practice CS. Print checks and deposited payments through Quickbooks.Proficient in MS Office (Excel, Outlook, Word) and Mac OS. Created expenditure tracking spreadsheets and standardized a letterhead format for use with all client correspondence. Show less

- Answered and screened phone calls - collected and distributed mail and packages, - assisted HR Manager with filing - scheduled and organized meetings, made sure meeting facilities were available and ready- maintained office equipment, ordering parts and supplies as needed- stocked supplies and managed food and supplies budget- created tracking spreadsheets to track food and item consumption- wrote the weekly email newsletter for employees and a bi-annual… Show more - Answered and screened phone calls - collected and distributed mail and packages, - assisted HR Manager with filing - scheduled and organized meetings, made sure meeting facilities were available and ready- maintained office equipment, ordering parts and supplies as needed- stocked supplies and managed food and supplies budget- created tracking spreadsheets to track food and item consumption- wrote the weekly email newsletter for employees and a bi-annual newsletter- assisted executives with personal requests, booked plane tickets and hotels.- organized office events for up to 120 people, including the office picnic, family day and holiday party- worked with HR manager to orient new hires, set up welcome packages- Translink Coordinator for the Employer Pass Program - assisted employees with requests - conducted a security audit on the alarm system- oversaw the renovation of satellite office in a heritage building- Keyholder for office - locked and unlocked doors daily- Health and Safety Committee Member - Fire Marshal- Social Committee Head- compiled and maintained inventory lists- organized and updated office databases and spreadsheets- Worked primarily in Outlook, Excel and Word Show less

- Consistently acknowledged in guest comments, guest emails and Medallia surveys. - Voted Employee of the Month for November 2011 and Best Smile (Most Welcoming) for 2011. - Nominated for the Vancouver Tourism Awards.- Provided personalized concierge and special request services to VIP guests and Diamond Passport members. - Served breakfast, appetizers and liquor, prepared rooms for guests checking in. - Built strong relationships with repeat guests and ensured guest… Show more - Consistently acknowledged in guest comments, guest emails and Medallia surveys. - Voted Employee of the Month for November 2011 and Best Smile (Most Welcoming) for 2011. - Nominated for the Vancouver Tourism Awards.- Provided personalized concierge and special request services to VIP guests and Diamond Passport members. - Served breakfast, appetizers and liquor, prepared rooms for guests checking in. - Built strong relationships with repeat guests and ensured guest loyalty to the brand. - Assisted the Sales team in ensuring that the guests were exceptionally delighted every time. - Trained new staff, enforced standards, did staff scheduling, inventory management, restocking and supply sourcing, profit and loss sheets, oversaw asset management and ordering, assisted Manager in ensuring the department ran smoothly. - Worked with OPERA and PMS systems. Also familiar with MICROS cash handling systems and Microsoft Office. Show less

- Opened a new branch of Starbucks at the Hyatt Regency Vancouver. Changed from the previous hotel coffee shop to a high profile, high volume Starbucks, and smoothed out the transition with regular customers and employees.- Built a new loyal customer base, competing against three other stores in the immediate vicinity.- Assembled and worked with an award-winning team of baristas. - Helped ensure consistent, excellent customer service meeting both Hyatt and Starbucks standards.… Show more - Opened a new branch of Starbucks at the Hyatt Regency Vancouver. Changed from the previous hotel coffee shop to a high profile, high volume Starbucks, and smoothed out the transition with regular customers and employees.- Built a new loyal customer base, competing against three other stores in the immediate vicinity.- Assembled and worked with an award-winning team of baristas. - Helped ensure consistent, excellent customer service meeting both Hyatt and Starbucks standards. Most recent awards include Department of the Quarter for the Hyatt, and a 100% Customer Service Rating from Starbucks Corporate for three consecutive evaluations. - Selected as Top Box Performer, Front of House for November 2010. Show less

- Served customers of various nationalities, as the store was in a high traffic area during the Olympics. Received a 92% customer satisfaction rate for the same period; the highest of any store in Canada. - Performed administrative work, including inventory counts, ordering and cash handling.- Managed conflict and miscommunications in the store, and resolved customer complaints and disputes.- Staff training, inventory management, sales, customer satisfaction, marketing material set… Show more - Served customers of various nationalities, as the store was in a high traffic area during the Olympics. Received a 92% customer satisfaction rate for the same period; the highest of any store in Canada. - Performed administrative work, including inventory counts, ordering and cash handling.- Managed conflict and miscommunications in the store, and resolved customer complaints and disputes.- Staff training, inventory management, sales, customer satisfaction, marketing material set up, promoted customer loyalty Show less

Provided customer service for the eco-sustainability magazine. Managed a database of current and active clients and subscribers. Fielded inquiries and complaints on the phone as well as email, and responded in a timely manner. Organized the monthly magazine mail-out to subscribers and clients. Served as administrative assistant to the General Manager, providing billing and invoicing support to clients. Organized the set up of booths, marketing media and staffing schedules for magazine… Show more Provided customer service for the eco-sustainability magazine. Managed a database of current and active clients and subscribers. Fielded inquiries and complaints on the phone as well as email, and responded in a timely manner. Organized the monthly magazine mail-out to subscribers and clients. Served as administrative assistant to the General Manager, providing billing and invoicing support to clients. Organized the set up of booths, marketing media and staffing schedules for magazine co-sponsored events such as the Camp Moomba Yogathon, the Vancouver Health Show, the Epic Expo and the Vancouver Wellness Show. Constantly worked with GM on greening the workplace (in-office compost bins, use of recycled materials instead of disposables, etc.) Show less

Assistant to Executive Producer; handling paperwork and logistics for the channel. Scheduled shooting crews, equipment, and transportation.Assisted clients in conceptualizing promotions and marketing material for live events. Procured endorsements from athletes and celebrities for sponsors. Maintained excellent relationships with affiliates on a business and personal level.Screened and interviewed prospective employees and talent.

Bachelor Of Fine Arts; Bachelor Of Arts, Visual Communication; Mass Communications

Ba, Mass Communications