Raine Lam Email & Phone Number

Greater Los Angeles Area

Arranged schedule and provided executive assistance for managing partners. Scheduled meetings for three CPAs and 4 Bookkeepers in conference rooms. Processed payments from clients totalling over $120,000. Handled confidential information for large corporations and individual clients. Drafted over 30 Engagement Letters, Letters of Intent, NDAs and.

- Answered and screened phone calls - collected and distributed mail and packages, - assisted HR Manager with filing - scheduled and organized meetings, made sure meeting facilities were available and ready- maintained office equipment, ordering parts and supplies as needed- stocked supplies and managed food and supplies budget- created tracking.

- Consistently acknowledged in guest comments, guest emails and Medallia surveys. - Voted Employee of the Month for November 2011 and Best Smile (Most Welcoming) for 2011. - Nominated for the Vancouver Tourism Awards.- Provided personalized concierge and special request services to VIP guests and Diamond Passport members. - Served breakfast, appetizers and.

- Opened a new branch of Starbucks at the Hyatt Regency Vancouver. Changed from the previous hotel coffee shop to a high profile, high volume Starbucks, and smoothed out the transition with regular customers and employees.- Built a new loyal customer base, competing against three other stores in the immediate vicinity.- Assembled and worked with an.

- Served customers of various nationalities, as the store was in a high traffic area during the Olympics. Received a 92% customer satisfaction rate for the same period; the highest of any store in Canada. - Performed administrative work, including inventory counts, ordering and cash handling.- Managed conflict and miscommunications in the store, and.

Provided customer service for the eco-sustainability magazine. Managed a database of current and active clients and subscribers. Fielded inquiries and complaints on the phone as well as email, and responded in a timely manner. Organized the monthly magazine mail-out to subscribers and clients. Served as administrative assistant to the General Manager.

Assistant to Executive Producer; handling paperwork and logistics for the channel. Scheduled shooting crews, equipment, and transportation.Assisted clients in conceptualizing promotions and marketing material for live events. Procured endorsements from athletes and celebrities for sponsors. Maintained excellent relationships with affiliates on a business.

Bachelor Of Fine Arts; Bachelor Of Arts, Visual Communication; Mass Communications

Ba, Mass Communications