Seasoned customer oriented problem-solver with passion for developing solutions within complex environments and supporting organizations or departments in achieving high quality and performance levels, I pilot and improve operational and administrative processes, give visibility to key performance indicators, ensure efficient planning and project management.Expertise:✓ Logistics (Air Cargo)✓ Airport assistance to airlines (Ground Handling)✓ Workforce planning, time & attendance, performance analysis✓ General management of subsidiaries & departmentsKey competencies:✓ Operations planning and management✓ Performance analysis and improvement✓ Production planning & forecasts✓ Process analysis & design✓ Project management (IPMA certification)✓ Workforce planning, time & absence monitoring, HR planning and monitoring✓ Strategic orientation✓ Air cargo transport & warehouse logistics✓ Commercial aviation, airport services✓ Data management, operational business control, reporting✓ P&L monitoring, budget set-up and administration✓ Fluent in German, French, Portuguese and English✓ Proficiency in ExcelSkills:✓ Business acumen, entrepreneur✓ Detail oriented, methodic, team player✓ Strong analytical thinking✓ Result driven, problem solver✶20+ years experience leading small and mid-sized departments and organizations in highly regulated, international environments ✶ Extensive experience in redesigning processes and optimizing business units ✶ Proven ability to improve results by increasing business volume or developing operational performances✶ Member of Management Teams, accustomed to evolving in matrix environments and interacting with multiple stakeholders on various strategic levels▷ Open for mandates, projects, temporary missions