Project Lead on Building Renovation, combining damp, and masonry repairs, with branding, capacity, energy savings and accessibility improvements. Engaging councils, architects, designers, landlord, consultants, and trades people. Planning for operational decant and return.Sourced and implemented a new (SaaS) Funeral Management System. Delivering on time, budget, and quality.Sourced and implemented Poppy’s first funeral pre-payment plan, partnering with Ecclesiastical Planning Services (EPS). EPS’s strong sense of social responsibility and secure financial foundations made them a natural choice for Poppy’s. Pre-payment plans finance 20% of the UK’s funerals and finding the right partner enabled Poppy’s to access this market share.

Delivery of a new e-commerce platform, providing online booking and manage my booking functionality. Significant reduction in contact centre costs and improved customer satisfaction.Tender process, board proposal and implementation of new private cloud hosted telephony platform, contact centre, multimedia platform and supporting SIP and WAN infrastructure. • Removed 85% of network overhead costs.• Improved productivity and visibility of sales per channel, enabling Marketing to better target spend and improving ROI.Adopted proven cloud providers for previously self hosted services : AWS, Sage, Office365, Azure, Atlassian, IONOS and various travel specific services. As part of our business continuity measures, these cloud services enabled remote working during the recent Covid-19 pandemic.Managed the migration from an obsolete back office holiday management system to one of the UKs leading Travel Management platforms with API connectivity into a number of the UK’s leading travel component suppliers.Implementation of a prioritised approach to security. Adoption of Cyber Essentials framework enhancing policy, procedure, physical and logical security. Roadmap for achieving IASME Governance Certification.

Implemented IT apprenticeship scheme employing 6 IT apprentices. Several of these were taken on in various IT Ops and PMO roles on completion of their apprenticeships. Began a rolling programme, delivering effective continuity and development opportunities.Creation of the risk and compliance function to deliver PCI DSS and ISO 27001.Adoption and roll-out of Office 365. Delivering operational efficiencies of more than £150k.Delivered secure IT infrastructure and processes for roll-out of Electronic Flight Bags. Projected cost savings of around $20mil dollars, fuel and efficiency (maintenance & repairs).Virtualised desktops for contact centre, improving performance, management and security. Improved sales performance, reduced call handling times and better agent retention rates.Implemented the IT infrastructure for Monarch's new aircraft hangar at Birmingham Airport, one of Europe's largest hangars.

Merged Cosmos Holidays domain and network infrastructure into Monarch Group Infrastructure, improving collaboration across the group.Outsourced production applications to reduce risk and improved business continuity model, key to Monarch’s 24/7 airline and aircraft engineering operation.