Rainer K. Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Project Lead on Building Renovation, combining damp, and masonry repairs, with branding, capacity, energy savings and accessibility improvements. Engaging councils, architects, designers, landlord, consultants, and trades people. Planning for operational decant and return.Sourced and implemented a new (SaaS) Funeral Management System. Delivering on time.

London, United Kingdom

• Delivery of a new e-commerce platform, providing online booking and manage my booking functionality. Significant reduction in contact centre costs and improved customer satisfaction.Tender process, board proposal and.
• Removed 85% of network overhead costs.
• Improved productivity and visibility of sales per channel, enabling Marketing to better target spend and improving ROI.Adopted proven cloud providers for previously self hosted services: AWS, Sage, Office365, Azure.

Implemented IT apprenticeship scheme employing 6 IT apprentices. Several of these were taken on in various IT Ops and PMO roles on completion of their apprenticeships. Began a rolling programme, delivering effective continuity and development opportunities.Creation of the risk and compliance function to deliver PCI DSS and ISO 27001.Adoption and roll-out.

Merged Cosmos Holidays domain and network infrastructure into Monarch Group Infrastructure, improving collaboration across the group.Outsourced production applications to reduce risk and improved business continuity model, key to Monarch’s 24/7 airline and aircraft engineering operation.