Rainer Pons Email and Phone Number

• Set up hardware and software in optimal configurations to meetnetwork performance requirements.• Monitored network hardware operations to evaluate properconfiguration.• Performed network security design and integration duties.• Planned implementation of network enhancements and upgrades.• Diagnosed network problems involving combination of hardware,software, power and communications issues.• Implemented WAN and LAN designs in multi-datacenter configurations.• Dressed and labeled cables for easy identification and traceability.• Installed and managed structured cabling infrastructure.• Monitored confidential company data and mitigated hacking throughnetwork systems updates.• Installed system-wide hardware components, confirming inter-operation and compatibility with Linux-based software distros.• Windows Server Administrator, domain controller and policiesimplementation.• VOIP implementation over 20 companies and over 400 IP Phoneinstalled of brands as Yealink, Yestar and Grandstream.• Detected intrusion attempts and promptly responded to DDoS attacks

Customer Support Engineer (CSE).• Installation, Maintenance and Repair XEROX Multi-functional Printers, Digital Press and Scanning Devices.• Analyzed and evaluated performance and optimized efficiency.• Delivered exceptional customer service to every customer by leveraging extensiveknowledge of products and services and creating welcoming, positive experiences.• Inspected, evaluated and calibrated electrical and mechanical systems and components.• Wrote and revised maintenance procedures.• Perform routine maintenance of 4 to 5 equipment per day on non reported days.• Created consumables backups for distant customers.• Investigated and resolved customer inquiries and complaints quickly.