- Facilitate new hire training programs- Track and maintain training data- Consult and collaborate with team members on training topics and related issues

- Oversee the production process, coordinating all production activities and operations- Monitoring productivity rates and product standards and implement quality control programs- Liaise with different departments and teams- Plan and organize production schedules

- Planning project life-cycle deliverable, determining resource availability and setting timelines using Agile methodologies- Monitoring project progress using Trello; tracking action items, reviewing task completion and quality- Spearheaded the creation of new systems and processes for a new branch of the business- Planned, beta-tested, and led the roll-out of a time-keeping tool

- Worked with the core-team to determine BrandedMedia's Value Proposition- Meet project scope, budget, timeline and quality.- Provide a good experience for clients through consistent communication, regular updates, and an organized and easy to follow process,- Lead team members and providing oversight on task management

- Coordinated project management activities, resources, and information- Monitored project progress and handled any issues that arose.

- Rolled out new hire and initiative-based training.- Developed and updated training modules.- Provided developmental coaching and feedback to new hires and tenured associates.

- Perform sales and service functions to confirm reservations and satisfy customer travel needs, resulting in meeting or exceeding company goals- Responsible for providing guests with information about the hotel chain- Describe features and amenities of hotel and create sense of excitement for customer, resulting in a reservation for the hotel- Demonstrate customer service proficiency and reservation system, policy and procedure knowledge by effectively responding to a high volume of basic calls and inquiries.

Responsibilities :-Provide technical guidance and assistance, support and advice to clients or customers-Promptly responds and replies to telephone calls, analyzes problems using automated diagnostic programs and resolves recurrent difficulties