Roma Theresa Sison Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

Works with different programs all across different Manila sites to support learning and development related to soft skills.Conduct TNA survey to different accounts to acquire RCA related to CSATReports directly to the head of L&D training.Advance level in different MS Office especially PowerPoint used in creating materials for LMS.Knowledgeable in using Forio software related to call recordings used for mock calls and language assessment.knowledgeable in creating SharePoint used as learning portal for each program the we support.Coordinate with different stakeholders and Director of Operations regarding professional development of the team. Certified DDI Master FacilitatorCompleted Communication Excellence Training from AIEPRO

Philippines

Manage and facilitate leadership courses for supervisor and up.Develop training materials based on TNA results conducted specific for each program.Conduct train the trainer program for the trainers professional development.Handles a small team supporting new hire foundation training.Responsible for the professional development of 1,000 employees for the specific program of the company.Coordinate with internal and external training process and budget for upper management executives. Host company wide event.Create leadership program using different learning methodology that will be useful for thier role.

Philippines

I conduct process training for new hire for sales department and customer service. I also facilitate customer service training and learning and Development Soft Skills course all across the employee of AIG. DDI certified to facilitate leadership courses for the company.

Philippines

Bachelor’S Degree, Mass Communication/Media Studies

Bachelor Of Arts - Ba, Mass Communication/Media Studies