Larry Raines Email & Phone Number

Brookfield, WI, US

IT department ERP leader and business partner for Oracle implementation at Milwaukee Tool

Chicago, IL, US

• Responsible for developing the vision, processes, tools, and team that ran customer success management for JLLT developed applications. Partnered with sales to drive account expansion. Partnered with marketing to drive.
• Ran the CS management team for Corrigo and drove the customer success 2.0 vision. Developed tiered (high, mid and low touch) model and created the Corrigo Pro CS role. Manage 400 core customers ($14M ARR) and 16,000.
• Drove clarity and consistency across JLLT for Voice of the customer program including Stakeholder NPS, Touchpoint experience and product use. Implemented NPS across consulting, Corrigo, Corrigo Pro, Building Engines.
• Expanded team to include the Consulting business account managers. The team managed $140M in revenue. The expanded team closed $14M+ in sales.

Chicago, IL, US

• After JLL purchased Corrigo, a team was created to focus on deploying to JLL’s 300 accounts and managing the JLL relationship for Corrigo. Responsible for overseeing the operational efforts, training the JLL team.
• Developed standard JLL solution and governance structure and deployed Corrigo to 300+ global accounts from 2016 to 2020 increasing Corrigo’s revenue from $0 to $13.8M.
• Worked with the new business leadership for Building Services Network to establish Corrigo based solution for their business. Helped business drive requirements and product enhancements roadmap for their solution..

Chicago, IL, US

Brought a new approach to onboarding and growing our largest accounts. Established core onboarding methodology and key documents still in use today. Developed initial Corrigo System Administrator training course still in use today. Drove account adoption monitoring process with team. Worked with Cushman Wakefield, CBRE, Emcor, Service Master, and Dwyer.

Watford, Hertfordshire, GB

Drove alignment of IT priorities and work to better support business goals. Drove strategy for how to assimilate recently purchased technology company for Orthopedics business. Participated in driving significant improvements in portfolio mgt and budget process.

Watford, Hertfordshire, GB

Moved to Melbourne to run IT and create a better partnership between the local business and the global IT function. While there we consolidated the NZ team into Melbourne, rolled out cell phones for the first time, upgraded our phone system to address voicemail issues, rolled out laptop replacement for 250 employees, rolled out a new CRM system.

Watford, Hertfordshire, GB

Established the first SAP competency structure for S&N. Combined SAP teams from all business units into a single global team. Was responsible for ITIL based support, enhancement roadmap, SAP configuration, SAP Development and SAP basis functions. Oversaw the implementation of SAP for manufacturing in Memphis, new warehousing solutions in Switzerland.

St. Louis, MO, US

Ran the SAP SD team. Partnered with business to drive a points program to reduce call center handling time leveraging id’s. Drove deployment of SAP into Mexico. Worked with FedEx to pilot a drop ship program into Canada that would eliminate the Canadian warehouse. Managed SAP upgrades.Drove integration planning for SAP solution component of Acquistion.

Paris, France, FR

Key projects: Degussa Chemicals SAP Implementation; Parsippany, NJ. Chevron Oronite Software Selection; Houston, TX. SAP Upgrade Project at Valero Energy; San Antonio, TX. Phillips Petroleum Plastics and Chemicals SAP Project; Bartlesville, OK. Phillips Petroleum Company Merger Integration with Tosco Refining. Ultramar Diamond Shamrock SAP Implementation.

GB

Key projects: Exxon Global SAP Project in Brussels. Supply Chain leader for PWC. Designed and implemented in Switzerland.

Dublin 2, IE

Key Projects: Development of SAP solution for Oil and Gas (IS-Oil) in Walldorf, Germany. Developed MRN solution concept, coded Tariffs, duties and permits solution. Developed business process model for entire IS-Oil solution.Deployment of SAP IS-Oil for Star Enterprise (Texaco + Saudi Aramco) in North America. Designed Crude Oil purchasing and tracking.

Mba, International Business Leadership

Bsme, Mechanical Engineering

Education record