(Rainie) Trinh Le, M.S. Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Business Analyst-Full understanding of a software development life cycle including analysis, design, development, testing, implementation and training- Effectively gathered, analyzed, and documented functional requirements from Process Owners and Subject Matter Experts - Translated functional requirements from the business to software application solutions- Identified potential risks, impediments, and solutions associated with each assigned features- Proposed solutions to streamline the business processes and increase users’ efficiency - Troubleshot and resolved issues by using acquired knowledge on the application and working together with both business and development teams- Guided offshore Quality Assurance team and validated all newly built features in the application- Trained new team members on the application’s processes - Simultaneously responsible for new functionalities as well as enhancement features in the application

Houston, Texas Area

Quality Analyst- Collaborated with business analysts, process owners, and developers to clarify requirements and validate defects in an Agile environment- Worked on multiple projects simultaneously (Current release, regression testing, SIT, daily reports)- Team leader and coached offshore during System Integration Testing - Onsite coordinator and end-user trainer for User Acceptance Testing- Handled complex third party interfaces and validate the results in the application- Performed functional client-based application testing and web-based testing - Performed integration testing to ensure existing data from the legacy system works on the new application- Developed and executed test scenarios/test cases of new features in addition to regression tested existing functionalities within the system to ensure the system is still properly working after implementation of a change- Consolidated and sent out several daily project’s status reports to the management team- Wrote basic SQL statements to find and validate data in the database

Houston, Texas Area

- Maintained a strong client focus by serving client needs and developing relationships with client personnel.- Analyzed key data issues and patterns with other members on the engagement team to identify risks and/or implications.- Used IT knowledge to improve clients' efficiency through the design of their operations, processes, information technology, and business functions. - Executed procedures, developed timelines, performed data analysis, reached conclusions, and documented results.- Tested applications, infrastructure, and documented walkthroughs of PeopleSoft, Legacy and Optimus SAP, Sarbanes-Oxley (SOX), HFM, Equity Edge, Oracle HRMS, Linux systems. - Recognized relevant issues and assess the risks associated with various client transactions.- Used technology and tools to continually learn, innovate and enhance service delivery.- Exposed to many industries, e.g, oil and gas, energy, waste disposal and recycling, geophysical services, oil and gas equipment services, petrochemicals manufacturing, and pharmaceutical.

Houston, Texas Area

- Provided clerical office support to the office.- Assisted with verification of student records using PeopleSoft.- Created, retrieved, and filed records electronically as well as manually.- Provided customer service over telephone and assisted students as needed.- Prepared and created spreadsheets for mail-out documents or data using Microsoft Excel and Word.- Adapted to changes in daily procedures, departmental processes and job duties.

Master Of Science - Ms, Biomedical Informatics

Bachelor Of Business Administration (Bba), Management Information Systems, Cum Laude

Activities and Societies: Honors College, Study Abroad in South Korea at Ewha Womans University

High School