Rainier Ramnath Email & Phone Number

Mississauga, Ontario, Canada

• Coordinated service schedules and resource allocation, ensuring timely responses to service requests (98% scheduling accuracy)• Engaged with customers to provide updates on service status and repair approvals; communicated with an average of X customers daily• Collaborated with cross-functional teams, including service managers and technicians, to ensure timely project completion• Provided exceptional customer service by documenting and addressing client concerns, maintaining… Show more • Coordinated service schedules and resource allocation, ensuring timely responses to service requests (98% scheduling accuracy)• Engaged with customers to provide updates on service status and repair approvals; communicated with an average of X customers daily• Collaborated with cross-functional teams, including service managers and technicians, to ensure timely project completion• Provided exceptional customer service by documenting and addressing client concerns, maintaining clear communication throughout the process, and ensuring a high level of satisfaction• Ensured accuracy and completeness of records by verifying invoices, demonstrating strong commitment to maintaining precise documentation• Successfully closed work orders and invoiced customers with an 85%+ closing rate within 72 hours, demonstrating commitment to timely service delivery Show less

Mississauga, Ontario, Canada

• Provided administrative support by managing billing, creating work orders, and facilitating customer communication, environment• Assisted with daily inventory management tasks, ensuring accurate tracking and organization of resources to support operational efficiency• Performed data entry and analysis for the creation of Repair Orders, ensuring accuracy of information• Managed communications with key customers, fostering strong relationships and ensuring timely updates to enhance… Show more • Provided administrative support by managing billing, creating work orders, and facilitating customer communication, environment• Assisted with daily inventory management tasks, ensuring accurate tracking and organization of resources to support operational efficiency• Performed data entry and analysis for the creation of Repair Orders, ensuring accuracy of information• Managed communications with key customers, fostering strong relationships and ensuring timely updates to enhance customer satisfaction Show less

Delaware, United States

• Oversaw all aspects of business operations, including product sourcing, inventory management, and customer service• Developed and executed data-driven strategies to enhance visibility and engagement• Leveraged data analytics and customer feedback to enhance product listings and improve user experience

Burlington, Ontario, Canada

• Utilized strong analytical problem-solving skills in mechanical engineering CAD design for projects across Canada• Developed detailed designs for building systems, including HVAC, plumbing, and fire protection• Demonstrated strong communication skills in a team-oriented environment by coordinating with key stakeholders to ensure alignment on project designs• in-depth experience with retail, restaurant, and commercial engineering projects

Toronto, Canada Area

• Created engaging and educational experiences as an Instructor for the Lego Club, utilizing troubleshooting skills to resolve technical challenges, demonstrating ability to communicate complex concepts clearly and effectively• Improved operational efficiency by recommending process enhancements to stock procedures• Successfully engaged customers to up-sell loyalty program memberships while operating and troubleshooting the cash register during peak periods, cybersecurity• Designed… Show more • Created engaging and educational experiences as an Instructor for the Lego Club, utilizing troubleshooting skills to resolve technical challenges, demonstrating ability to communicate complex concepts clearly and effectively• Improved operational efficiency by recommending process enhancements to stock procedures• Successfully engaged customers to up-sell loyalty program memberships while operating and troubleshooting the cash register during peak periods, cybersecurity• Designed and maintained visually appealing displays for the Lego store, ensuring adherence to brand standards and attention to detail, skills that are critical for documenting processes and maintaining security protocols in cybersecurity• Developed a solid understanding of LEGO Brand Retail Safety Standards for stockroom and in-store operations, highlighting my ability to adhere to security protocols and procedures—essential for ensuring compliance and protecting sensitive information in a cybersecurity context• Consistently delivered a friendly and engaging experience for visitors, showcasing strong interpersonal skills and the ability to communicate complex information clearly—essential for fostering a positive user experience and addressing security concerns in cybersecurity Show less

Associate’S Degree, Business Management, Cumulative Gpa Of 3.7

• Created business plan for a custom t-shirt printing business based on detailed market research and SWOT analysis • Determined.

Certificate, Google Cybersecurity Specialization

Completed the Google Cybersecurity Specialization on Coursera, covering: -Programming for cybersecurity tasks -Frameworks and controls.