Lorrainne Leocadio Email & Phone Number

Valenzuela, Ncr, Ph

Manila, National Capital Region, Philippines

Taguig

- Maintained an average of 90% customer satisfaction rating for inquiriesand issues raised on various channels with a 10-hour first response rate;- Provided omni-channel (retail and online) assistance to customers;- Trained and supervised the freyja CS team from May 2019;- Assisted in enriching product information, and doing quality checks onfreyja.com.

Taguig City, Philippines

- Responds to customer inquiries and issues ranging from booking flightsto post-flight needs for Air Juan’s scheduled and chartered services withan average of 10 hour-first response rate.- Provides additional support to other airline personnel, including groundhandlers, pilots and mechanics to ensure smooth flight operations.- Responsible for updating flight schedules with various private andgovernment agencies.

Ncr - National Capital Region, Philippines

- Reports directly to the Regional Director and assisted in schedule andcalendar management;- Maintains the region's social media account @tourismmnl;- Prepares office correspondences and reports, and monitored projectsas instructed.

Makati City, Philippines

- Answers passenger inquiries about Delta Airlines, SkyMiles, ongoingpromotions, and other products and services offered by Delta Airlines topassengers and tourists in the Philippines;- Assists passengers in creating and revising bookings tailored to thepassenger’s preferences;- Assists passengers in creating, and updating their SkyMiles accounts;