Security Officer
Current• Collaborated with IT staff to troubleshoot minor technical issues with security access cards or electronic locking systems, demonstrating technical aptitude with electronic hardware and software• Assisted with installation of new physical hardware while upgrading all computer systems on the Kings Land property• Collaborated with IT and 3rd party vendors on implementing a new access card system and electronic locking system (434 condo units in 37 buildings on 3 properties). Requiring software upgrades, replacing outdated hardware, and troubleshooting as needed• Investigated guest and team member security incidents, utilizing active listening skills to gather information and collaborating effectively with colleagues, departments (e.g., IT), and external parties (police/medical) to ensure timely resolution and appropriate action• Provided exceptional customer service by offering assistance with directions and promptly addressing guest inquiries.• Developed and delivered CPR and First Aid training sessions using the American Heart Association HeartSavers program. Effectively communicated lifesaving skills and procedures to 10-15 classes annually over four years, ensuring all staff maintained current certifications• Conducted high-visibility patrols of high-traffic resort areas, deterring potential incidents and ensuring guest safety.• Performed comprehensive safety inspections across three Hilton Grand Vacations properties in Waikoloa, ensuring compliance with OSHA standards and audit readiness
