Rainy Hanohano Email & Phone Number

Waikoloa, Hawaii, United States

• Collaborated with IT staff to troubleshoot minor technical issues with security access cards or electronic locking systems, demonstrating technical aptitude with electronic hardware and software
• Assisted with installation of new physical hardware while upgrading all computer systems on the Kings Land property
• Collaborated with IT and 3rd party vendors on implementing a new access card system and electronic locking system (434 condo units in 37 buildings on 3 properties). Requiring software upgrades, replacing outdated.
• Investigated guest and team member security incidents, utilizing active listening skills to gather information and collaborating effectively with colleagues, departments (e.g., IT), and external parties.
• Provided exceptional customer service by offering assistance with directions and promptly addressing guest inquiries.
• Developed and delivered CPR and First Aid training sessions using the American Heart Association HeartSavers program. Effectively communicated lifesaving skills and procedures to 10-15 classes annually over four years.

Hilo, Hawaii, United States

• Used de-escalation techniques like, calm speaking and empathic listening, to keep high-risk, behavioral health patients calm while receiving medical treatment, helping to lower physical incident occurrences in the.
• Recognized and awarded for outstanding professionalism and dedication by The Law Enforcement and Security Coalition of Hawaii in 2017.
• Documented shift activities daily. Provided detailed reports of any incidents that occurred during shift. Using both hard copy and Microsoft Excel.