We at CYBERIQUE do not believe in just servicing our clients but instead, investing in long term partnerships. As equals, we help our partners not just get seen but noticed in the virtual world. We understand your business, your concerns and your targets and help you reach your optimal potential. Our expert team derives insights and presents solutions which helps our partners optimize their content and strike gold with their target audiences. We understand that search/internet marketing is multi-faceted and how an expert skill-set can make you stand tall in comparison to other players in the market. For us, your business is our inspiration. Our partners understand that smart marketing is not expense but an investment. And we safeguard your investment, the best we know how – by making you Unique in the cyber world!

ROLES & RESPONSIBILITIES• Implement the recommendations of the strategic marketing plan.• Perform market research and analysis.• Furnish marketing advice, counsel and general staff support to all departments within the organization.• Evaluate operational issues to determine how competitive and current it is with the latest trends in the industry.• Monitor external and internal environment for development of new market segments.• Assist in or produces feasibility studies/business plans for new product development.• Develop marketing campaigns for new products and services. This includes formulating a specific budget and expenditure plan for each.• Manage specific corporate programs.• Develop brochures or other print or electronic ads to market corporate services.• Responsible for recruitment and orientation.• Prepare marketing campaigns for new employees coming on board.• Assist in developing an ongoing guest-relations program for our employees.• Demonstrate knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.• Assist in planning of any event that highlights corporate services.• Assist in developing an evaluation process to gain feedback from constituents.• Perform public speaking to volunteer organizations and committees regarding public relations, marketing and development.• Develop and maintain marketing budget.• Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.

• Online tech support to customers across India for DELL OptiPlex Commercial Desktops & Notebooks.• Handle, Manage & resolve technical queries from Onsite Technicians over the phone.• Supervision of the escalation calls & resolving queries at the earliest.• Preparing weekly duty roaster of the employees, monitor & take steps to improve employee attendance record.• Prepare & Present weekly Quality Survey Report of the floor to the Senior Management. • Ensuring proper quality of transactions with the customers.

• Deliver online tech support (in-bound calls) for desktops for HP’s corporate Clients in USA; a B2B & 24X7 Process.• Resolved & Troubleshoot tech queries related to:⇨ Hardware and Software related Issues ⇨ Windows NT, Windows-2000, Windows-XP⇨ VPN, Dial-up & Broadband ⇨ Microsoft Networking (Dial-up, DSL) ⇨ Lotus Notes, I-NOTES• Schedule a conference call request and setup a bridge line for the users of the CF on demand.• Mentoring and assisting new hires on the floor on and off calls.