Raj Rai Email and Phone Number

Highlights: • Handling Debit Projects, Prepaid Multi Currency forex Product for bank. • Project Implementation• Successfully driving business transition initiatives• Stakeholder management, Risk, Cost, Scope, Resource, and Communication.• Project budgeting, Strategic Planning.• Provide input to the Operations Team, Technology Team, Delivery team related to project Implementation.• Knowledge of Security Standards PCI-DSS, PA-DSS• Maintained Close… Show more Highlights: • Handling Debit Projects, Prepaid Multi Currency forex Product for bank. • Project Implementation• Successfully driving business transition initiatives• Stakeholder management, Risk, Cost, Scope, Resource, and Communication.• Project budgeting, Strategic Planning.• Provide input to the Operations Team, Technology Team, Delivery team related to project Implementation.• Knowledge of Security Standards PCI-DSS, PA-DSS• Maintained Close relationship with stakeholders of NPCI, VISA, MASTERCARD• Vendor management• Supported Project Documents, User Acceptance Test (UAT) and organizational process assets.• Project Delivery Management to bring projects under budget. • Successfully completed payment projects • MACing Implementation for Card Transaction Routed through NPCI. • Card on File Tokenization- VISA, MASTERCARD, RUPAY. • PA-DSS -Digital Payment Security Controls. • Enhancement Security of Card Control- RBI. • Multi Factor Authentication (MFA) • CVN-18 • Contactless Card. • NFS-NPCI, DKE-NPCI, RUPAY-NPCI. • E-Mandate- Recurring Transactions. • 3DS 2.0- VISA. Show less

Highlights:• Collaborate in the definition of product strategy and road- map• Development of strategies for profitable growth.• Refinement and implementation of a New business projects best fit market segments.• Primary communication for the applications for the customers across the delivery, and marketing team• Preparing Project related DOU, Project timelines, Commercial Negotiation• Focus on growing existing accounts and assisting with developing the… Show more Highlights:• Collaborate in the definition of product strategy and road- map• Development of strategies for profitable growth.• Refinement and implementation of a New business projects best fit market segments.• Primary communication for the applications for the customers across the delivery, and marketing team• Preparing Project related DOU, Project timelines, Commercial Negotiation• Focus on growing existing accounts and assisting with developing the market for current clients.• Meet with potential and existing clients and make presentations where required.• Handling New client Empanelment, RFC, Tenders across Asia.• Participating in Product development strategy and offer insights to bring in innovation too consumers from concept to testing for improving existing products to invigorate an existing market or create new Products that the market seeks.• Building teams, seeing the bigger picture and setting aims and objectives in order to develop and improve the Business. Show less

• Handled Residential Projects in Pradhan Mantri Awas Yojna in the Category LIG-1 & MIG- II & III.• Getting Projects sanctioned under the PMAY scheme. • Implemented PMAY Subsidy Scheme for all eligible customers.• Active Participation in Product Launching and Expansion of Business.• Understanding various projects to be able to provide clear explanations to the clients and team members.• Monitoring quality of various activities/processes followed at the in-house… Show more • Handled Residential Projects in Pradhan Mantri Awas Yojna in the Category LIG-1 & MIG- II & III.• Getting Projects sanctioned under the PMAY scheme. • Implemented PMAY Subsidy Scheme for all eligible customers.• Active Participation in Product Launching and Expansion of Business.• Understanding various projects to be able to provide clear explanations to the clients and team members.• Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centers.• Generating higher walk-ins from all types of leads.• Meeting sales target of the whole team quarterly, half-yearly & yearly.• Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations.• Carrying Ownership for Pre-Sales & Post-Sales department.• Conducted ATL & BTL activities. Show less

• Drive campaign management for client acquisition.• Lead Generation & Sales Enablement: Execute marketing campaigns and analyze performance that leverage behavioural interest profiling to drive new client acquisition & sales revenue.• Establish and articulate recruitment & training scope, strategy and objectives to internal clients, Delivery team and key division of leadership.• Conduct various interviews, including win/loss and post-engagement client… Show more • Drive campaign management for client acquisition.• Lead Generation & Sales Enablement: Execute marketing campaigns and analyze performance that leverage behavioural interest profiling to drive new client acquisition & sales revenue.• Establish and articulate recruitment & training scope, strategy and objectives to internal clients, Delivery team and key division of leadership.• Conduct various interviews, including win/loss and post-engagement client interviews/surveys to identify trends and make recommendations to board members• Conduct marketing surveys on current and new service concepts in the industry.Key Accomplishments:• Started Freelance Recruitment concept in the organization and build a team of Recruiters across PAN INDIA.• Build a Freelance Trainer Team across PAN INDIA.• Successfully became Training Partners for LinkedIn India, training LinkedIn Customers on behalf of them.• Major tie-ups in financial sector with BIG 4 (Deloitte, PWC and Ernst & Young) • Major tie-ups in Retail & FMCG Sector (ITC-PSPD, Aditya Birla, Future Group, Dabur, Hindustan Unilever etc)• Was awarded as the best Recruitment partner for Ernst & Young for 2013-2014 financial year. Show less

• Updating current and designing new recruiting procedures.• Supervising the recruiting team and reporting on its performance.• Keeping track of recruiting metrics (e.g. time-to-fill and cost-per-hire)• Implement new sourcing methods (e.g., social recruiting and Boolean searches)• Review recruitment software and suggest the best option for company needs.• Research and choose job advertising options.• Recommend ways to improve our employer brand.• Coordinate with… Show more • Updating current and designing new recruiting procedures.• Supervising the recruiting team and reporting on its performance.• Keeping track of recruiting metrics (e.g. time-to-fill and cost-per-hire)• Implement new sourcing methods (e.g., social recruiting and Boolean searches)• Review recruitment software and suggest the best option for company needs.• Research and choose job advertising options.• Recommend ways to improve our employer brand.• Coordinate with department managers to forecast future hiring needs.• Stay up-to-date on labor legislation and inform recruiters and managers about changes in regulations.• Participate in job fairs and career events.• Build the company’s professional network through relationships with HR professionals, colleges and other partners. Show less

Highlights:• To deliver high quality, effective and consistent HR Services aligned to service delivery needs and departmental and corporate objectives that meet agreed service standards.• To positively contribute to the development and delivery of an integrated HR function which reflects a strong customer focus, promotes consistency and a single employer ethos and add value to the company.• Contribute to decision making during… Show more Highlights:• To deliver high quality, effective and consistent HR Services aligned to service delivery needs and departmental and corporate objectives that meet agreed service standards.• To positively contribute to the development and delivery of an integrated HR function which reflects a strong customer focus, promotes consistency and a single employer ethos and add value to the company.• Contribute to decision making during grievance.• Build a valuable relationship with internal clients and transfer requests and solutions to/from the business unit.Key Accomplishments:• Responsible for setting up the whole NON-IT Recruitment division from Scratch.• Was awarded as the best Training partner by Kotak. • Was Premium Recruitment partners for organizations like ITC-LRBD, Future Group, Asian Paints, Dabur. Show less

Highlights:• Design new and improved recruiting strategies.• Control the recruiting team and draft a report on its performance.• Monitor recruiting metrics that is recruiting time and recruiting cost.• Assist hiring managers on interviewing techniques• Suggest approaches for the improvement of employer brand• Collaborate with department managers to forecast future hiring needs.• Assemble the professional network of an organization through relationships with HR… Show more Highlights:• Design new and improved recruiting strategies.• Control the recruiting team and draft a report on its performance.• Monitor recruiting metrics that is recruiting time and recruiting cost.• Assist hiring managers on interviewing techniques• Suggest approaches for the improvement of employer brand• Collaborate with department managers to forecast future hiring needs.• Assemble the professional network of an organization through relationships with HR and other professionals. Show less

Highlights:• Set clear team goals & KPI’s• Delegate tasks and set project deadlines• Oversee day to day teams operations and performance.• Do regular performance evaluation.• Create a health and motivating work environment and atmosphere• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any… Show more Highlights:• Set clear team goals & KPI’s• Delegate tasks and set project deadlines• Oversee day to day teams operations and performance.• Do regular performance evaluation.• Create a health and motivating work environment and atmosphere• Communicate with teams about their performance• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provide coaching• Listen to team members’ feedback and resolve any issues or conflictsKey Accomplishments:• Awarded as best Track & Trace team from R & L Carriers, leading logistics company of globe.• Awarded for handling the entire Government Grant process & claims for Texas & Florida by the Council of state. Show less

Highlights:• Handle Inbound Customer Sales.• Timeliness and ability to adhere to assigned schedule segments.• Ability to meet and sustain minimum performance, attendance, and behavioural standards.• Ability to navigate, lookup, and enter orders into the customer order entry system.• Ability to remain current with new customer sales and service procedures.• Respond to customer inquiries through inbound email contact from current and prospective customers.