Raisa Mahmood Email & Phone Number

Charlottesville, Va, Us

New York, United States

As an immigration legal intern at Journey’s End Refugee Services, I supported Afghan refugees through various critical tasks:1. Case Preparation and Document DraftingI assisted the supervising attorney by managing time-sensitive documents, conducting in-depth country condition research, and drafting key legal documents, such as cover letters and applications, ensuring accuracy to meet USCIS standards.2. Strategic Problem SolvingTo address challenges in medical scheduling, I led an initiative to secure more affordable services, building partnerships with medical providers, coordinating with attorneys, and negotiating cost-effective solutions. My efforts reduced costs and improved client accessibility.3. Client EmpowermentI guided clients through immigration processes, educating them on their rights, responsibilities, and next steps in their cases.4. Managing CommunicationsMy ability to quickly build trust earned me responsibilities in managing communications for Afghan clients, including those connected to U.S. Department of State initiatives. I provided dependable support in sensitive situations, helping clients navigate complex processes.5. Research and Resource DevelopmentTo enhance client support, I conducted research on community resources and programs tailored to refugee needs, creating a valuable tool for the legal department that improved client access to essential services and promoted independence in their new environment.

As a highly requested Pashto interpreter at Journey’s End Refugee Services, I am the go-to interpreter for high-priority medical, legal, educational, and government cases, consistently meeting the agency's standards for LEP client services.1. Accurate and Culturally Sensitive InterpretationI provide Pashto-English interpretations across various settings, including hospitals, schools, nonprofits, and government agencies. My work ensures accurate, culturally sensitive communication, building trust with clients.2. Real-Time Document Sight TranslationI perform sight translations of essential documents, like medical and legal papers, ID cards, and letters, delivering information accurately to support client understanding in high-stakes situations.3. Commitment to Confidentiality and EthicsAdhering to confidentiality policies, HIPAA regulations, and the Interpreter Code of Ethics, I maintain impartiality and professionalism, making me a trusted choice for sensitive and crisis cases.4. Reliability and ProfessionalismKnown for meeting deadlines and coordinating effectively with providers, I ensure all assignments are completed on time, supporting the agency’s reputation.5. Ongoing Professional DevelopmentRegularly participating in training sessions at Journey's End, I continue to refine my skills and adapt to the evolving needs of our diverse client base.

Buffalo, New York, United States

As a Community Mentor within the Afghan community in Buffalo, I actively support and empower Afghan women and families, driven by a commitment to advocacy and mentorship to address key community needs.1. Mentorship and AdvocacyI serve as a mentor and advocate, guiding Afghan women and families through healthcare, education, and housing resources. I assist individuals with college applications, personal statements, and academic connections, bridging cultural and language gaps.2. Support for Personal and Social ChallengesI provide confidential support for personal challenges, including domestic issues, and connect individuals to community services. By facilitating access to social support networks, I help strengthen their resilience.3. Promoting Empowerment and Self-SufficiencyI advocate for self-sufficiency, offering guidance on job opportunities and social services, and fostering educational and professional growth for Afghan women and youth pursuing personal and career goals.

Master Of Science, International Development And Global Health

Bachelor Of Science, Biological Sciences