Raisa Roche Email & Phone Number

Stamford, CT, US

Old Greenwich, Connecticut, United States

Stamford, CT

• Complex calendar management, international and domestic travel coordination, composing correspondence and the support of daily administrative, operational and financial functions by working collaboratively with C-level.
• Assisting in the execution of power of attorneys, certificates of incumbency, signing authorities, arranging the notarization and authentication of documents. Meticulous record keeping of reports, employee records and.
• Coordinating, scheduling and hosting Zoom meetings for the Board of Directors, shareholders and between international branches respectively, composing meeting agendas and recording minutes of meeting.
• Primary office front desk and phone receptionist, oversight of main company email account.
• Vendor billing management - transitioned the company to digital invoicing, reassessed vendor services to lower office’s monthly operating costs
• Created organizational charts in PowerPoint. Extensive use of MS Word, Excel, Outlook and Adobe Acrobat Pro.

Stamford, Connecticut

• Sourced active and passive candidates through skilled searches using Boolean strings with Indeed, ZipRecruiter and Monster
• Managed a high volume of candidate applications, conducting pre-screen calls, thorough candidate interviews, job presentations and securing successful job offers/acceptances
• Maintained a high-quality talent pipeline within Bullhorn ATS database (industries including finance, accounting, technology/fintech, account management and logistics)
• Coordinated new hire paperwork and candidate onboarding in OASIS – Sterling National Bank payroll and timecard system, filing I-9 and W-4 forms, maintaining government-issued IDs, and filing applications for.

Norwalk, CT

• Worked collaboratively with FactSet deployment trainers and clients to support, schedule, track and report on training for Bank of America - Merrill Lynch users of FactSet market data software (approximately 12,000.
• Submitted, logged, and returned confidential wealth management portfolio files and Excel add-in conversion requests.
• Communicated and collaborated by phone and email with Merrill Lynch branch administrators, wealth managers and VPs.
• Owned coordination efforts for all logistics associated with client on-site and WebEx training for the Mid-Atlantic, Southeast and Midwest regions.
• Confirmed and communicated conference room, connectivity and presentation details for all group and one-on-one presentations.
• Documented training progress communicated by regional deployment leads, delivering daily updates to project managers.

New York, New York, United States

• Expert in Merlin HRIS and ATS, processed payroll, managed time and attendance; scheduled and zoned team resources with Kronos; coordinated recruitment efforts, new-hire paperwork and training, and communicated new.
• Responsible for an array of tasks in benefit and on-boarding administration, recommending action plan strategies to HR needs, interdepartmental coordination, consultative relationship building, coaching, training.
• Improved schedule quality by 40% with a focus on business needs and employee experience
• Innovated Kronos scheduling methodology to decrease scheduling team’s workload by 75%
• Created reports using Excel (VLOOKUP and Pivot tables) tracking employee absentee trends by quarter, department, day and week, leading to greater sales support to peak revenue days.
• Experienced with LTD/STD, FMLA, Open Enrollment - Medical/Dental/Vision, HSA, 401(k) and ESPP

Upper East Side, NY

• Managed technicians and active repairs, updated repair status and changes in repair cost to customers, focused on timeliness and repair quality
• Supported customers’ needs by providing accurate and timely information regarding all facets of the repair process through structured communication and empathetic guidance
• Took ownership of all service-part related tasks including: receiving, allocating, staging, and shipping. Focused on part accuracy to bring service inventory to a near 100% accuracy standard
• Focused on being a resource for best practices of hardware and software triage, through feedback and ongoing peer coaching; supported computer and iPhone repairs as business required; created a system to decrease.

Stamford, Connecticut

• Received ACMT (Apple Certified Mac Technician) Certification and focused on advanced troubleshooting techniques to effectively address software and hardware issues in minimal time
• Took on a personal standard of repair excellence to stand by Apple’s technical support reputation, maintaining customers’ trust in the product and brand
• Exceeded company standards as conveyed by metrics of customer satisfaction, repair skill and timeliness

Stamford, Connecticut

Stamford, Connecticut

Stamford, Connecticut

Master Of Arts (Ma), Psychology, 3.6

Bachelor'S Degree, Psychology, 3.7