• Designing and implementing customer and partner service, development, and retention models;• Planning goals, activities, and projects related to account management in alignment with business strategies;• Managing team activities by assigning tasks, overseeing execution, and measuring results with stakeholders;• Facilitating information flow between the team and the rest of the company;• Representing Hotmart at events, meetings, and presentations;• Participating in… Show more • Designing and implementing customer and partner service, development, and retention models;• Planning goals, activities, and projects related to account management in alignment with business strategies;• Managing team activities by assigning tasks, overseeing execution, and measuring results with stakeholders;• Facilitating information flow between the team and the rest of the company;• Representing Hotmart at events, meetings, and presentations;• Participating in strategic customer and partner engagements;• Supporting the professional and personal development of the team, considering individual needs and company guidelines. Show less

• Serving high-impact and high-value Hotmart clients as a technical and strategic reference, focusing on relationship building, retention, and knowledge dissemination about Hotmart tools;• Mapping and supporting clients during digital product launches;• Identifying and proposing strategic plans and growth opportunities for clients;• Crisis management;• Introducing and encouraging the use of new features and tools;• Conducting training sessions for clients and their teams on… Show more • Serving high-impact and high-value Hotmart clients as a technical and strategic reference, focusing on relationship building, retention, and knowledge dissemination about Hotmart tools;• Mapping and supporting clients during digital product launches;• Identifying and proposing strategic plans and growth opportunities for clients;• Crisis management;• Introducing and encouraging the use of new features and tools;• Conducting training sessions for clients and their teams on the Hotmart platform;• Identifying and proposing action plans for addressing critical points and growth opportunities in client accounts;• Monitoring and suggesting improvements to platform tools based on client feedback. Show less

• Providing guidance to clients on product, service, and platform usage to ensure they can invest securely.• Gathering feedback and suggestions to address operational issues and continuously improve the platform and customer experience.• Supporting clients through chat, emails, and phone calls, addressing inquiries about investment services and products, with a focus on customer loyalty and satisfaction.• Conducting probing on investment intentions and value, developing a sales… Show more • Providing guidance to clients on product, service, and platform usage to ensure they can invest securely.• Gathering feedback and suggestions to address operational issues and continuously improve the platform and customer experience.• Supporting clients through chat, emails, and phone calls, addressing inquiries about investment services and products, with a focus on customer loyalty and satisfaction.• Conducting probing on investment intentions and value, developing a sales approach to assist clients in completing account openings and fostering business growth. Show less

• Assisting partner drivers with registration, activation, and support;• Team management;• Enhancing customer loyalty through specific actions such as calls, messages, and post-sales activities;• Monitoring operational and support metrics within the Uber Space;• Training and developing the team to improve quality and efficiency;• Identifying process gaps;• Developing projects to appreciate the team, such as celebrating achievements, birthdays, and milestones;•… Show more • Assisting partner drivers with registration, activation, and support;• Team management;• Enhancing customer loyalty through specific actions such as calls, messages, and post-sales activities;• Monitoring operational and support metrics within the Uber Space;• Training and developing the team to improve quality and efficiency;• Identifying process gaps;• Developing projects to appreciate the team, such as celebrating achievements, birthdays, and milestones;• Creating and implementing a standard layout for meeting presentations and projects, as well as a weekly newsletter for regional/local outreach and customer (partner) communication;• Managing the physical space, ensuring attention to organization, stocking, and maintenance needs. Show less

• Partner driver support, focusing on guiding app usage, providing excellent customer service, and understanding their earnings;• Providing process support, updates, and insights to the local, regional, and national teams, working both virtually and in-person;• Operating across 4 cities.

• Involvement in the registration and entry process for medical exams and procedures authorization, utilizing the UNICOO and Tasy systems for these tasks.• Constant handling of sensitive information from systems and users.• Daily public interaction - liaising between the company and users to clarify doubts and provide explanations regarding fundamental processes for carrying out exams and treatments.

• Responsible for the Communication area within the Human Resources department;• Managing internal communication channels of the company, including intranet, corporate TV, notice boards, and standard email communication;• Providing daily support to employees in person, via email, and over the phone, addressing issues, answering questions, and assisting with processes;• Planning and executing all corporate events;• Participating in the development and delivery of introductory… Show more • Responsible for the Communication area within the Human Resources department;• Managing internal communication channels of the company, including intranet, corporate TV, notice boards, and standard email communication;• Providing daily support to employees in person, via email, and over the phone, addressing issues, answering questions, and assisting with processes;• Planning and executing all corporate events;• Participating in the development and delivery of introductory presentations to new employees;• Creating and developing internal campaigns and materials within guidelines, including content production for online dissemination;• Providing direct support to the partnerships and benefits area for employees;• Organizing and archiving confidential documents and key HR-related files. Show less