Raissa Essaga Email & Phone Number

Ontario, Canada

Legrand EWS brands: Cablofil, Pass & Seymour, and Wiremold•Assisted customers in choosing their product that met their specific project needs based on established product and application expertise. •Supported customer projects requests through preparing and modifying drawings through various programs; Bluebeam, PDF creator, etc to match specifications. Managed verification and approval of these drawings directly with customers. •Proactively engaged with stakeholders (distributors and end-users) to communicate project status, provide timely updates, and addressed any stakeholder concerns.•Processed non-conformance cases such as shipping delays, price corrections (credits), RMAs, or unforeseen situations, and managed customer communication in order to diffuse customer’s frustrations. •Trained peers in SALEFORCE, CISCO IP COMMUNICATOR, CALLBAR/ TALKDESK, to facilitate project management business needs and provided support for new employee onboarding. •Coordinated across multiple functions to fulfill a customer’s project by verifying project, processing orders, sourcing the products from vendors and addressed any necessary changes that had to be completed.Bilingual Customer Service Representative •Directed customers to the appropriate service via phone system or email.•Processed orders in DATAWORKS, provided prices on various products, expedited orders with warehouses and factories using GCOVE, generated daily reports for meetings, and other daily office duties. •Investigated and resolved customer’s requests that involved product shortages, incorrect billing, redirection of shipments, or helped customers navigate through the company’s website.

•Processed customized Freeforms orders. •Corrected, troubleshooted, or substituted products from active orders with the production team and with the customer’s approval. •Trained new staff on the products, verified processed orders, and delegated work. Bilingual Customer Service Representative •Processed orders for customized contacts, lenses & glasses. •Answered customers inquiries, provided basic information & price of the products, and processed Freeform orders. •Provided updates on their processed orders in a timely matter. •Verified and confirmed the specifications of the lenses to make sure of accuracy

•Managed escalated complaints from transactions of ATM machines. •Resolved any errors that occurred during a customer’s transactions. •Answered customers (merchants), and endusers (customers) inquiries via email, or over the phone. •Provided prices and basic information to businesses on the products, and scheduled appointments for technicians. •Provided follow ups and results to endusers on escalated inquiries and to their investigation from their bad transactions