Raissa Essaga Email & Phone Number

Ontario, Canada

• Legrand EWS brands: Cablofil, Pass & Seymour, and Wiremold
• Assisted customers in choosing their product that met their specific project needs based on established product and application expertise.
• Supported customer projects requests through preparing and modifying drawings through various programs; Bluebeam, PDF creator, etc to match specifications. Managed verification and approval of these drawings directly.
• Proactively engaged with stakeholders (distributors and end-users) to communicate project status, provide timely updates, and addressed any stakeholder concerns.
• Processed non-conformance cases such as shipping delays, price corrections (credits), RMAs, or unforeseen situations, and managed customer communication in order to diffuse customer’s frustrations.
• Trained peers in SALEFORCE, CISCO IP COMMUNICATOR, CALLBAR/ TALKDESK, to facilitate project management business needs and provided support for new employee onboarding.

• Processed customized Freeforms orders.
• Corrected, troubleshooted, or substituted products from active orders with the production team and with the customer’s approval.
• Trained new staff on the products, verified processed orders, and delegated work. Bilingual Customer Service Representative
• Processed orders for customized contacts, lenses & glasses.
• Answered customers inquiries, provided basic information & price of the products, and processed Freeform orders.
• Provided updates on their processed orders in a timely matter.

• Managed escalated complaints from transactions of ATM machines.
• Resolved any errors that occurred during a customer’s transactions.
• Answered customers (merchants), and endusers (customers) inquiries via email, or over the phone.
• Provided prices and basic information to businesses on the products, and scheduled appointments for technicians.
• Provided follow ups and results to endusers on escalated inquiries and to their investigation from their bad transactions