Raisul Islam Email and Phone Number

1. Overseeing a company's service operations to ensure quality customer support and after-sales services and all types of service development.2. Formulating procedures and policy that define how the service staff can provide quality service, and support to customers. 3. Establishing quality standards for staff to adhere to as part of their daily duties. 4. Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues. 5. Maintaining strong work relationships with suppliers, vendors, resource and development teams and manufacturers for defect resolution, repair or replacements.6. Auditing the work of the service department to identify inefficiencies and devising solutions.7. Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better.8. Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement. 9. Managing the budget related to a company's service department.10. Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution. Also products service and features related training arrange for service and sales team.11. Preparing comprehensive reports detailing all the activities of the service department to the senior management.12. Developing continuous process improvement initiatives that include workflow optimization, cost reduction, quality control and service delivery improvement.13. Maintaining strong working relationships with key clients and customers.14. Also do additional work which management provide to me.