Raiyan Saleem Email & Phone Number

Jeddah, SA

Jeddah, Makkah, Saudi Arabia

Brought on during a growth phase to reinvigorate projects with limited team engagement to provide leadership and achieve desired goals. Ownership over all aspects of project scope, budget, and timeline.

Jeddah, Makkah, Saudi Arabia

• Provided project leadership and fostered relationships with customer stakeholders to manage expectations of project deliverables and maintain alignment of project scope with client business objectives.
• Gathered and fed intelligence into processes to support customer projects. Implemented gap analysis to identify required customizations needed to meet client requirements, secured and managed project resources.
• Developed project strategies & ensured the products were delivered and implemented in timely manner.
• Accountable for all aspects of project budget.
• Act as a point-of-contact to the team, ensuring that team needs are being met.

• Handled North American customers.
• Effective problem-solving skills including decision making, de-escalation skills, time management & immediate prioritization of tasks as assigned.
• Manage multiple customer inquiries simultaneously while maintaining a high level of service and accuracy.
• Meet and exceed performance metrics related to response time, customer satisfaction, and other key performance indicators (KPIs).
• Ability to prioritize work time quickly & effectively in various departments to meet business need.