The Shared Services Center is one of four Shared Services Centers that support Oracle's internal operations. While the other Shared Service Centers in Dublin, California and Sydney are regionally focused, the Bangalore center is unique in providing back-office services to all Oracle subsidiaries..GFIC plays a key role in streamlining Oracle's financial and accounting operations around the world.Job Description:Interacting with Oracle's external and internal clients through emails and via telephone regarding billing queries and invoice related issues.Act as a escalation point for all collection issues which requires regular communication with all internal and external customers including representing the US team on cross-functional issues and projectsOther responsibilities include following up with clients for payment status, thorough researching of customer's Purchase Orders and Ordering Documents, recognizing invoicing errors and submitting for credit memo and re-bill. Also work on MS Excel for creating trackers, doing V-lookup, drawing pivots and extracting information from vast databases.

Company: Convergys Process: Billing & Customer support; Convergys a 2.5$ billion company with 62,000 employees in 68 contact centers that mange business for global fortune 500 companies. Job Description:Handling customer inquiries like dial-up, broadband connection and billing. Providing quality customer service for US customers.Ensuring that the customer is satisfied with all the queries that they had.Involved in strategizing improvement of team metrics with the team leader and maintaining records of team progress on a daily basis and reporting to management. Other responsibilities include serving as a Training Assistant for new hires to impart skill transfer and best practices during their On Job Training Process.