Greeted all customers in a warm, sincere, and helpful manner.Managed the inbound phone inquiries and routes call accordingly.Coordinated questions and issues with the in-call customers.Received and processed the payments for products and services.Operated the completed POS system and other required software.Accepted the responsibility and accountability for counter cash and prepared DSR to inform management about the daily sales.Earned management trust by serving as a key holder, responsibly opening and closing store.

Managed the inbound phone inquiries and routes call accordingly.Answered an average number of calls per day by addressing customer inquiries, solving.Greeted customers entering the store to ascertain what each customer wanted or needed in terms of services like Visa, Holidays, etc.Maintain customer records and follow up as per the customer assigned timeSupported the team to apply visas, air ticketing, travel packages & also making itinerary.Coordinated questions and issues with the appropriate department personnel.

Leading a team of 15-20 staff members in a venue and taking care of the customer requirements from scratchHospitality began from arranging the transport to the guest from their station to the destination as per the customer preferences and timings.Caring about each guest pre and post functions at the venue and made sure that all commitments are fulfilledProvided an elevated customer experience to generate a loyal client.Conducted weekly walk-throughs with the owner to discuss interior visual displays, multiple venues, decorations & enhancing our service.Managed a wide variety of service and administrative tasks to resolve guest issues.Monitored the food and catering section to clear all the red flags in the event.

Supported the head chef and sous chefs in their day-to-day matters.Prepped the staff and activities before the chefs enter which helped a smooth functioning of the kitchen.Strong support between in-kitchen and dining section to handle the orders in smooth and swift way.Helped in preparation of raw materials and pre-cook the materials as a support to the chefs .

Address customer service inquiries in a timely and accurate fashionGive accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.Achieved customer satisfaction rating of within 2 weeks, exceeding corporate target.