• Manage and lead the activities related to the establishment of the process framework in number one operator of Vietnam – Viettel Global• Define and implement process delivery strategies and secure a highly effective and efficient organization based on local and global initiatives to ensure operational excellence• Enable an efficient and effective process delivery for Viettel organization• Implement and manage the Process KPIs parameter for all processes through… Show more • Manage and lead the activities related to the establishment of the process framework in number one operator of Vietnam – Viettel Global• Define and implement process delivery strategies and secure a highly effective and efficient organization based on local and global initiatives to ensure operational excellence• Enable an efficient and effective process delivery for Viettel organization• Implement and manage the Process KPIs parameter for all processes through Operational Plan/ Customer SLA to achieve defined targets and KPI documentation• Ensure capacity and capabilities to manage the business requiremens• Drive the key decisions along with Viettel management team for operations setup• Support to resolve the issues & risks identified during the projectActively represent the Ericsson team during governance meetings & forums along with Viettel Operations Management team. Show less

Responsible for Centralized NOC operations for Multi-customerregional NOC of Huawei. Managing a team of more than 130 engineers in various capacity of Alarm Surveillance, Fault Management, Configuration Management along with NOC Tools & IT and Processes for centralized operations.

Ericsson Delivery Manager for GNOC customers.Additional responsibility - Operation Readiness for new MS customers.

􀂃 Testing of CMS 40& CMS 8800 (D-Amps) AXE-10 Switches and Expansion of the existingswitches.􀂃 Preparation of Testing Procedure Binders, Test Plan, Acceptance Test of the switch etc.􀂃 Working for AT&T, Pack-Bell customers in west-coast market.􀂃 Worked for APZ upgrade from 212 20 to 212 30 for AT&T sites at west-coast.􀂃 Worked fo MCTEL at Alaska for MSC2000 testing & cutover from Nortel network.􀂃 Worked on APZ 212 30 upgrades for AT&T (CMS8800) and Packbell Wireless… Show more 􀂃 Testing of CMS 40& CMS 8800 (D-Amps) AXE-10 Switches and Expansion of the existingswitches.􀂃 Preparation of Testing Procedure Binders, Test Plan, Acceptance Test of the switch etc.􀂃 Working for AT&T, Pack-Bell customers in west-coast market.􀂃 Worked for APZ upgrade from 212 20 to 212 30 for AT&T sites at west-coast.􀂃 Worked fo MCTEL at Alaska for MSC2000 testing & cutover from Nortel network.􀂃 Worked on APZ 212 30 upgrades for AT&T (CMS8800) and Packbell Wireless (CMS40)customers. Show less

Maintenance of Jellyfilled Telephone Cable manufacturing Plant m/c based on PLC controlledprocessors.