• Proactively contributes to the future direction of business processes, technology• strategy and investments in technology in SNM.• Ensures effective utilisation of existing technology platforms to improve theperformance.• Actively maintains an understanding of innovative technology developments• relevant to Nursing Home operations; seek opportunities to drive experimentationto identify competitive advantage or improved productivity and efficiency.• Drives operational excellence across project and service delivery to meet Missiongoals.• Establish, manage, and develop a diverse high performing cross-functional team.• Manage vendors to ensure contractual obligations are met within the agreedService Level Agreement.• System infrastructure revamp to suit organisation needs• Put up funding and grant paper to be able to tap on resources effectively• Provide training to end-users on existing and new systems• Disaster recovery preparation• Review infosec policy and conduct cyber security exercise and educate staffOperations Management• Manage the Operations of both housekeeping & transportation services for SNM.• Oversee the development of the Nursing Home and Senior Care• Centres in collaboration with health authorities and agencies. (ie.• Licensing)• Engage and ensure service delivery of contracted vendors and service• providers meet business and operational requirements• Manage the Build Own Lease (BOL) for the Mission• Develop and implement the processes, tools, systems, and metrics for• Business Continuity Management (BCM), emergency preparedness and• response.Audit Compliance & Security Policy• Develop and ensure security of data, network access and backup systems• Preserve assets, information security and control structures• Ensure all projects are delivered in compliant with IT policies, internal andexternal audit requirements.• Plan and manage audit systems and assess their outcomes.

Work closely with various airport stakeholders, both internal and external, to gather user• requirements and deliver solutions to the users.• • Work with internal technical teams and vendors to propose overall technical solutions and key• performance indicators to measure success.• • Perform proper project and change management to ensure delivered solutions meet technical,• functional, performance, and business requirements.• • Manage 24/7 operations, maintenance, compliance, and renewal of our Airport IT systems to• support operations of the airport. Candidates who are cognisant with industry best practices are• preferred.• • Perform, review, and enhance business and IT processes as part of the continuous improvement

Governance and communication